Customer Service Representative - Burnaby, Canada - JAN-PRO Vancouver

Description

• Maintaining open communication between JAN-PRO Certified Business Owners and the Brand Standards and Service Department
• Receiving and handling inbound customer calls and requests
• Performing outbound calls to our current customers for feedback and service audits
• Acknowledging and resolving customer concerns in a timely manner
• Identify service concerns and provide potential solutions to customers to help ensure service satisfaction
• Ability to be flexible as priorities may shift throughout the day
• Ability to maintain confidentiality protocols
• Entering new accounts into the system and ensuring customer information is updated and accurate
• Scheduling onsite visits for: New Account Starts, Service Concerns and Inspections for Brand Standards and Service Department
• Scheduling potential franchisees for information presentations
• Organizing and scheduling special service requests with customers and service providers
• Assist customers and Business Owners with supply order requests
• Work closely with Sales and Accounting departments to ensure accurate customer billing
• Perform other related duties and tasks as required to meet the needs of our office
• A keen ability to stay organized and prioritize the important tasks
• At least 1+ year in a Customer Service, or related position
• Exceptional customer service skills and is dedicated to delivering outstanding customer experiences
• Excellent written and oral communications skills in English (knowledge of a second language is always an asset)
• Professional and friendly demeanour with ability to work with others
• Excellent problemsolving skills
• Detail-Orientated
• Proficiency with computers particularly Word, Excel, Power Point, Outlook
• Postsecondary diploma, or equivalent preferred

• Friendly, supportive, and fun work environment
• Competitive total compensation package, including extended health (available after 3 months)
• Group bonus program based on team goals and achievements
• Social team outings
• Simply a firstclass organization in a stable and growing industry

• Casual dress
• Dental care
• Extended health care
• Vision care

• 8 hour shift
• Day shift

• Bonus pay
• Commission pay