- Provide Level 3 support for IT Infrastructure and services, including analysis and optimization of IT infrastructure within the corporate landscape, such as client PCs, servers, and storage environments.
- Collaborate with Architecture, Security, Software Development, DevOps, and Cloud Ops teams to develop and deploy Infrastructure resources in adherence to established standards.
- Gather data related to customer needs and use it to identify, predict, interpret, and evaluate system requirements.
- Perform routine installations and configurations following standard protocols. Assemble and integrate system/products.
- Support projects and document best practices and recommended network operations and maintenance procedures.
- Contribute to the development and maintenance of systems imaging and patching processes.
- Collaborate with cross-functional teams to gather requirements and design scalable, secure, and high-performance systems.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 7+ years of experience in IT Infrastructure management and support, with a focus on Level 3 support.
- Knowledge of MS Server and MS Desktop operating systems, including build, configuration, performance tuning, and troubleshooting experience.
- Experience with IaaS Cloud Services, preferably in Azure.
- Experience with virtualization services, preferably with VMware.
- PowerShell scripting knowledge is highly advantageous.
- Strong knowledge and expertise in areas such as client PCs, servers, storage environments, and infrastructure optimization.
- Experience with MS Networking Services such as DNS, DHCP, and Active Directory.
- Experience with MS Management Services such as SCCM and GPO.
- Experience with Linux is preferable.
- Experience with storage services, preferably PureStorage.
- Experience collaborating with cross-functional teams, including Architecture, Security, Software Development, DevOps, and Cloud Ops.
- Proven ability to gather and interpret system requirements based on customer needs.
- Proficiency in performing routine installations, configurations, system assembly, and integration.
- Familiarity with best practices in network operations and maintenance procedures.
- Experience with systems imaging and patching processes.
- Strong problem-solving skills and ability to design scalable, secure, and high-performance systems.
- Excellent communication and collaboration skills.
Senior IT Infrastructure Specialist - Calgary, Canada - H&R Block
Description
The Opportunity:
Reporting to the Manager, IT Infrastructure, the Senior IT Infrastructure Specialist is responsible for increasing the in-house IT Infrastructure management and support capacity of the organization. The role aims to address various gaps identified within the current IT Infrastructure team, such as the risk of business impacting service outages, lack of capacity for strategic initiatives, dependency on legacy systems, absence of governance and standard architecture frameworks, technical debt, and limited skills in core technologies. The Senior IT Infrastructure Specialist will play a crucial role in optimizing IT infrastructure, supporting projects, and ensuring compliance with global technology changes and security controls.
This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.
Key Areas of Responsibility:
Key Qualifications:
Do you have a passion for IT Infrastructure, along with the skills and qualifications required for this GREAT opportunity?