Client Information Specialist - Surrey, Canada - LifeLabs

LifeLabs

Verified Company

Surrey, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Improve lives. Love your job. Grow your career.

Improve lives. Love your job. Grow your career.
LifeLabs Medical Laboratory Services is seeking a
Client Information Specialist to join our team in Surrey, British Columbia.

Our Client Information Specialist is responsible for providing test results and information to internal and external clients in an efficient and accurate manner.

Maintains support services to handle patient requisitions. In addition, the Client Service Specialist provides input to the Team Supervisor concerning team issues and opportunities for improvement. This is a great role for a hands-on, detail-oriented individual who thrives in a fast-paced, collaborative environment.

Your responsibilities will include:

Provides test results and test information to internal and external clients in an efficient and accurate manner. This includes calling, faxing, and answering incoming inquiries as required.
Receives and implements requests for additional testing on specimens.
Provides patient information to referring physicians and referral labs.
Refers questions/complaints to specialists as appropriate for followup
Responds to routine inquiries from doctors and patients, ensuring followup to our clients.
Ensures client service information is current by collating statistical information and documentation, followsup to ensure information is received, updates information as appropriate, file searches archives for medical/legal purposes
Receives and followsup requests for physician consultations

Are You a Good Fit?
LifeLabs is seeking a Client Information Specialist who can work collaboratively in a fast-paced team environment, while adhering to LifeLabs' standards of safety, accuracy and efficiency

Do you have:

High school graduation and/or completion of a Medical Lab Assistant training program, or equivalent training or related work experience
Good understanding of medical terminology
Knowledge and understanding of tests and services provided by the company and good understanding of the overall flow of the laboratory
Ability to operate telephone system
Excellent client service skills
Be able to work independently as well as part of a team and be flexible and adaptable
Ability to be flexible and take a positive attitude towards change
Minimum 40 wpm and basic computer knowledge
Ability to cope in stressful situations
Good organizational and time management skills
Excellent communication, interpersonal and public relation skills

As a caring and customer driven organization, LifeLabs is committed to providing inclusive, barrier free services and workplaces. We will accommodate the accessibility needs of individuals with disabilities during the recruitment process.

Should you require accommodation, please advise the Recruiter who contacts you and we will work with you to meet your needs.

About LifeLabs
LifeLabs has operated in Canada for more than 50 years.

It is a leading provider of laboratory testing and management services, contributing to the treatment and prevention of disease by enabling healthcare providers to operate more efficiently and effectively.

LifeLabs provides more than 100 million diagnostic tests for approximately 19 million patients visits annually. Information from these tests plays a vital role in predicting, diagnosing, treating and monitoring disease. LifeLabs operates the largest community medical laboratory network in Canada, together with our hospital and healthcare partners.

LifeLabs also partners with healthcare providers to build a healthier Canada by transforming and managing laboratory organizations to better meet the complex healthcare challenges of today and tomorrow.