Public Safety Communication Officer - Charlottetown, Canada - Health Services NB

Health Services NB

Verified Company

Charlottetown, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Type:
Casual - Occasionnel

Closing date:

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province.

MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island.

If you have an interest in fast-paced communications and community support services
- this opportunity is for YOU

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

Together, with our compassionate network of 4,300 health care professionals in six provinces, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.

Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

Medavie Health Services is part of Medavie, a health solutions partner.

Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the wellbeing of all Canadians.

We are proud to invest in communities to help address some of Canada's most pressing health care challengesAbout MEDACOM Atlantic:

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province.

MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island.

If you have an interest in fast-paced communications and community support services
- this opportunity is for YOU

Our organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation.

In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for the following:

Working Conditions:

Unionized environment.
As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays.
Must be able to work 1012 hour shifts.
Dress code: Uniformed, Clean and professional appearance (uniform is provided).

Requirements:

Grade 12 (or equivalent).
Additional education in Communications is an asset.
Work experience in a similar environment is an asset

For example:
- _ Technology_
- _ Medical field_
- _ Communications_
- _ Customer Service_
- _ Online medical support, etc._

Excellent English language.
Excellent computer proficiency.
Valid CPR Level C certification
Criminal Record Check with vulnerable sector
Standard Employment Hearing Assessment
Successfully complete aptitude test (Criticall).
Successfully complete internal training (68 weeks) including:
Emergency Medical Dispatcher Certification (EMD) course provided by the employer. _Employee is responsible for maintaining certification _every 2 years_._
Paid inhouse classroom & OJT program
Bilingual is an asset.

Day-to-Day Responsibilities:

Reporting to the Operations Manager
Answering and handling 911 calls (as per _Standard Operating Procedures)_. This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of _Medical Priority Dispatch System_)
Delivering emergency service dispatching
Delivering highquality customer service for all customers/patients
Monitoring and coordinating the movement of Island EMS resources
Booking and coordinating nonemergency ambulance transfers
Maintain daily reporting
Managing handoffs, offload delays, out of province coordination, emergency department back logs, and shift overruns
Building and maintaining strong relationships with the internal Shift Captains & Teams
Report on internal and external service inquiries (through reporting)
Collaborate with team members
Information sharing

Skills and Attributes: