Sea Logistics Customer Care Specialist - Montréal, Canada - Kuehne+Nagel

Kuehne+Nagel

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking to hire a Customer Care Specialist for our Sea Logistics division based in Montreal.
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Your Role :As Customer Care Specialist you will build long-term partnerships with all our internal and external customers and partners. You will communicate, transfer information, handle escalations and provide solutions. This position reports to the Customer Care Manager for Sea Freight and is based in our Montreal office.

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Your Responsibilities:

Learn about what drives your customers' business and how to support their our team goals by creating clear, open communication channels.
Promote proactive and consistent engagement with the Operational Care Centre to transition customer information for optimal operations execution.
Ensure quality of information transition to the Operational Care Centre to reflect the level of quality each new customer expects from a premier organisation.
Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patterns.
Facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment.
Document communication rules of engagement that are led by the customer; but always ensure that we hold up our part of the partnership.
Ensure visibility to customer feedback requirements and communication for specific client service requests.
Facilitate solutions for customer issues, follow up (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer.
Become the resource of relevant information that may impact your customers' business to adjust planning, budgets, etc., to mitigate their risk.
Guide customers through Kuehne+Nagel's online tools that support their goals.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences:

35 Years in Freight Forwarding.
Excellent English and French (Quebec) written and communication.
Microsoft tools
Preferred CIFFA (Canadian International Freight Forwarders Certificate) and CCS.
Preferred Degree/Diploma in International Business, Transportation, Logistics, Commerce.

Good Reasons to Join :

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Kuehne+Nagel's general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
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About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

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