Front Desk Agent - Courtenay, Canada - Best Western The Westerly Hotel

Best Western The Westerly Hotel
Best Western The Westerly Hotel
Verified Company
Courtenay, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Objective:

  • To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel.

Duties and Responsibilities:

  • Ensures the proper completion of all front desk duties and check list
  • Increases occupancy and the average rate while maintaining a high quality of services.
  • Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager and Assistant General Manager
  • Registers, processes, and greets customer promptly, welcoming him/her to the hotel
  • Arranges for special services requested by the customer
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements.
  • Minimizes loss of revenue by adhering to all established credit and inventory controls.
  • Insures all customers establish credit upon checkin
  • Monitors customer accounts to insure adherence to hotel credit limits by completing high balance report and verifies accuracy of registration information.
  • Improves timeliness of cash flow by adhering to established credit and inventory controls.
  • Verifies all information on reservations checkin; name, address, method of payment, etc.
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.

Education & Qualifications:

  • Front office computer knowledge
  • Flexible and energetic with the ability to work under pressure
  • Excellent communication skills

Job Type:
Part-time

Part-time hours: 30 per week


Salary:
From $18.00 per hour


Benefits:


  • Dental care
  • Discounted or free food
  • Extended health care
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Work Location:
In person
More jobs from Best Western The Westerly Hotel
See all jobs of Best Western The Westerly Hotel