Rooms Division Manager - Toronto, Canada - Embassy Suites by Hilton Toronto Airport
4 days ago
Description
JOB OVERVIEW
Assist in managing the day-to-day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.
DUTIES AND RESPONSIBILITES
FINANCIAL RETURNS
- Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
- Front office functions to ensure the delivery of
superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved. - Housekeeping and Maintenance functions to ensure
compliance with quality and
brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel. - The security function to ensure a
safe and secure environment for guests, employees, and hotel assets. - Maintain a proactive human resources function to ensure
positive employee relations, training and development, wage/benefit administration, etc. and compliance with policies and procedures and labour regulations. - Accounting and purchasing
controls and procedures pertaining to Rooms Division are implemented and maintained. - Revenue system daily check of recommendations from revenue system and accuracy of data input.
- Adherence to and implementation of brand required trainings or initiatives.
PEOPLE
- Recommend and/or initiate salary, disciplinary, or other staffing/human resourcesrelated actions in accordance with Company rules and policies. Alert General Manager of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Staffing levels, and recruitment where necessary.
GUEST EXPERIENCE
- Interact with outside contacts:
- Guests to ensure their total satisfaction.
- Vendors to resolve any vendor performance issues, etc.
- Regulatory agencies regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
HEALTH AND SAFETY
- Be compliant with all local and provincial H&S requirements
- Train team to ensure guest and team safety
RESPONSIBLE BUSINESS
- Oversee the daytoday operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.
- Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
- Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.
- Perform other duties as assigned.
ACCOUNTABILITY
This job is the second in command to the General Manager in a large full-service, major flagship hotel with an extensive range of facilities and services, high volume catering and or convention facilities, and a large number of VIP and special key guests.
QUALIFICATIONS AND REQUIREMENTS
Bachelor's degree in Hotel Administration, Business Administration or equivalent, plus three years of general management experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience.
This job requires ability to perform the following:
- Frequently standing and moving about the facilities
- Carrying or lifting items weighing up to 30 pounds
- Using a keyboard to generate correspondence, reports, etc.
- Handling objects, products, and equipment
Other:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, conferences, etc.
- Must be able to work nights, weekends, and/or holidays.
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