Resident Manager - Regina, Canada - Towers Realty Group

Towers Realty Group

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Towers Realty Group is a commercial, multi-family and condominium property management and development firm with a focus on Manitoba and Saskatchewan.

We believe that by delivering an exceptional experience and place to live and work, we maximize value for all our tenants, owners, investors and employees.

We are committed to honesty, integrity, innovation, collaboration, respect and service excellence.

At Towers, we believe in providing an exciting and rewarding place to work through opportunities for growth and advancement as well as ongoing education and professional development.

Job Title:
Resident Manager

Company:
Towers Realty Group Ltd.
The Resident Manager position with Towers Realty Group is in our Regina Greens on Gardiner Rental Community.

The Resident manager is a key position as they are tasked with building and maintaining relationships with residents, assisting in the effective and efficient retention of existing residents and ensuring that tenant issues are handled promptly and professionally.

Duties include but are not limited to:

Responsibilities:

Setting high customer service standards & ensuring positive resident relations and resident satisfaction.
Collect rent and follow up on defaults
Answer and deal with Resident Complaints
Inspections of vacant and upcoming suites
Lease and show suites
Prepare and deliver bank deposits
Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
Schedule maintenance, painters, and cleaners
Complete movein and moveout reports and inspections
Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
Conduct Customer Satisfaction surveys to inbound and outbound Residents
Updating Resident database (Yardi)
Update and maintain the accuracy of the information on resident files and lease documentation
Ensure service of documents and annual inspections are dealt with per Towers policies and the local Residential Tenancy Act.
Following up on or inputting Resident Retention related work orders
Dealing with evictions and tenancy board filings and attendance at tenancy board hearings as required.
Back up to Leasing Agent as needed
Other Resident and customer servicerelated duties as assigned by the Property Manager
Other duties as assigned.
Have a professional appearance, pleasant demeanour, and positive attitude
Proven experience in successfully dealing with and resolving conflict
Emergency overtime and On Call Rotation required
Previous experience in Customer Service and performing administrative functions
Have a valid driver's license
Be willing and able to work irregular hours, including evenings and weekends.
Possess excellent English communication skills,
Be highly organized and capable of meeting deadlines in a busy, highpressure environment.
Able to take direction and work independently as well as part of a team
Is a selfstarter and capable of multitasking
Able to provide a criminal record check free of relevant convictions