Market Manager - Vancouver - Time Out Market

Description

Overview

Market Manager - Event & IT Specialist

Location: Vancouver, Oakridge Park

Department: Operations

Reporting to: Assistant General Manager, General Manager

Role Overview

We love what we do – and it shows Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients.

The Market Manager plays a critical role in the Time Out Market division, which focuses on delivering exceptional food and cultural experiences. This position is responsible for leading the daily operations to ensure the "best of the city under one roof" concept provides a memorable experience for every guest and team member. This role involves maintaining the highest standards across all operational areas, including guest service, quality control, profitability, and legal compliance.

Responsibilities

Operations & Standards

• Daily Market Operations & Event Support: Directly oversee the day-to-day operations of the Market and provide operational support for all planned events, ensuring seamless execution.
• This includes managing the setup and placement of Stanchions and Signage throughout the Market for daily flow and events.
• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in line with company expectations.
• Ensure full compliance with city, state, and federal laws, including health, safety, and sanitation requirements (Department of Health, OSHA).
• Develop and implement operating standards, policies, and procedures for the management team.
• Protect and enhance the value of all Market assets through programs in maintenance, security, housekeeping, and the capital budgeting process.
• Open and/or close the Market daily following established standards and guidelines.
• Make decisions and take action based on experience and good judgment, revising procedures as needed.
• Maintain a primary focus on day-to-day operations, guest engagement, and staff supervision.
• Market Operations & Floor Presence: Ensure seamless day-to-day operations and maintain a constant, visible presence on the floor to monitor service, engage with guests, and provide immediate support to the team.

Technology & Systems Management

• Software Lead (Guest Facing & Admin Set Up): Serve as the primary operational lead for key Market software systems, responsible for configuration and maintenance.
• Manage setup and configuration for Lightspeed (POS system) and the 5 Loyalty platform.
• Oversee operational data input and reporting using Tenzo.
• Manage and execute required system updates, specifically for Menu Changes across all digital platforms.
• Technical Support & Training: Provide Initial Troubleshooting for all software and hardware issues.
• Act as the direct point of contact for external TLD (Top Level Domain/IT) support, escalating issues as needed.
• Coordinate and deliver New IT/Software training & development for staff and management.
• Hardware Management: Maintain Regular Hardware Inventory and develop the associated Replacement Plan for all Market-owned devices (e.g., POS terminals, tablets, printers).

Financial Management & Profitability

• Develop and implement cost-saving and profit enhancement measures.
• Driving Top Line Sales: Proactively manage daily operations and guest experience initiatives to maximize covers, increase average guest spend, and drive top-line sales that align with or exceed the annual budgeted revenue goals.
• Scheduling, Staffing Cost control & reporting: Develop and manage staff schedules to meet operational needs while adhering to labor budgets, and provide regular reports on staffing costs and efficiency.
• Maximize restaurant profitability and ensure effective use of controls.
• Monitor labor costs and the restaurant's budget to ensure efficient operations, achieving budgeted revenue and labor expenses.
• Participate in the development of the annual budget and short/long-term financial operating plans.
• Establish and enforce strict inventory controls and participate in monthly inventory reconciliations with Purchasing and Finance teams.
• Follow up on cash handling procedures.

Team Leadership & Development

• Focus on succession management, training, and development of all Market employees.
• Oversee and participate in the hiring, training, supervision, coaching, counseling, and evaluation of the entire Market team.
• Delegate responsibility to the management team as needed and enforce existing policies consistently.
• Assign and instruct employees in details of their work, observe performance, and ensure performance appraisal tools are utilized effectively.
• Operate with an open-door policy, listening to team requests, and responding with appropriate actions and information.
• Process the weekly schedule and payroll for hourly staff.
• Conduct daily pre-shift meetings and assist team members with inquiries.

Guest Experience & Marketing

• Direct Operations liaison for Marketing & Event Sales, Group & Corporate Dining: Serve as the key operational contact for the Marketing and Events teams, ensuring operational readiness and execution for all booked functions.
• Directly manage the operational needs outlined in the BEO (Banquet Event Orders) for group and corporate events.
• Monitor guest satisfaction on all levels, including social media platforms.
• Engage with guests at the Market to ensure high satisfaction.
• Work closely with the General Manager, Public Relations, and Marketing teams on plans to achieve optimum recognition and maximize the number of covers.
• Promote the organization in industry, manufacturing, and/or trade associations.
• Participate in community events and ensure corporate social responsibility goals are met.

Professional Conduct & Vendor Relations

• Maintain positive and professional relations with vendors and manage their interaction with staff on property.
• Ensure that no staff members are permitted to work if they are not suitably dressed or groomed.
• Maintain a professional, neat, and well-groomed appearance.
• Maintain confidentiality.
• Assist Management as needed in any other task necessary for successful operations.

Skills & Attributes

• Expert knowledge of restaurant operations, including food, beverage, service techniques, and guest interaction.
• Strong aptitude for software/hardware management and troubleshooting.
• Strong problem-solving skills.
• Ability to lead by example and act in a professional manner always.
• Ability to communicate effectively and assertively, both verbally and in writing, with staff, clients, and the public.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to maintain a high level of confidentiality and personal integrity.
• Ability to demonstrate a positive attitude and maintain an open and objective view.
• Ability to listen empathetically and be respectful always.
• Ability to maintain composure and stay focused.

Education & Certifications

• Food Safety Certification Level 1
• Serving it Right Certification
• Minimum of two to three years of restaurant operations experience required (as an existing skill/experience requirement, indicating practical experience is the primary qualification).
• Proficiency in Windows Microsoft Office, Mac OSX, POS systems, and Google Drive.

Physical Demands and Work Environment

• Physical Demands: Requires the ability to perform the duties of an opening/closing manager, which typically involves standing and walking for extended periods, light lifting, and managing a fast-paced environment.
• Work Environment: The role is based in the Vancouver Market, involving a dynamic environment with constant interaction with staff, vendors, and the public within a high-volume food and cultural venue.

What We Offer

• Join a company filled with diverse individuals who share common characteristics and values. We offer an opportunity to dive headfirst into a fast-paced, transformative company in pursuit of excellence, where your high sense of ownership and drive will be valued and essential to daily operations.
• Access to staff food discounts
• Eligible for extended benefits
• Competitive compensation package with performance incentives tied to group sales targets.

About Oakridge Market Limited Partnership

Vision Statement

Time Out Market Vancouver is the culinary heart of Oakridge Park; Vancouver's prestigious 29-acre development with more than 3,000 homes, 750,000 sq. ft. of dynamic office space, 800,000 sq. ft. of exceptional retail and a nine-acre rooftop park. Oakridge Park takes experiential shopping and dining to new heights - along with every other aspect of urban living.

Curated and run by Oakridge Market Limited Partnership, Time Out Market Vancouver is where Vancouver's culinary trailblazers bring their best to the table. Think bold flavours, unexpected twists and a whole lot of local love, all under one roof. Pull up a seat and get ready to share plates and swap stories. Our vision? To make Time Out Market Vancouver the city's ultimate go-to for eats, drinks, culture and good times.

About OMLP and Time Out Market Vancouver

OMLP has teamed up with the global Time Out Market family, whose celebrated markets can be found in Lisbon, Porto, Cape Town, Osaka, Dubai, Manama, Montreal, Barcelona, New York, Boston and Chicago, with further exciting expansions on the horizon. Each branch buzzes with the best local flavours the city has to offer.

Born from Time Out Magazine (scribbled into life on a kitchen table in London, 1968), these markets carry that same mission: to uncover the gems that make every city shine.

In Vancouver, OMLP and Time Out Market are weaving that passion into the city's cultural fabric, championing local businesses and homegrown talent along the way.

A Celebration of the City

Time Out Market Vancouver will feature no less than 17 kitchens, run by Canada's most celebrated chefs and Vancouver's hottest up-and-coming talents. Three lively bars will shake up classic and novel drinks, while our entertainment area brings the vibe to life with DJs, live music, art, family fun and everything in between.

At the heart of it all is a commitment to community. More than a culinary destination, Time Out Market Vancouver is a celebration of the city's spirit, boosting the local economy in the process. A place to connect, indulge and feel at home. It's where the best of Vancouver comes together and where the city's energy feels just a little more electric.

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