Associate Data Analysis - Toronto, Canada - Bell Canada

Bell Canada

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 408477

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Job posting details:

Company name:
Bell Canada

Position profile:103

Salary group:12

Job location address:76 Adelaide, Toronto (ON) or 160 Elgin St, Ottawa (ON) or 671 de La Gauchetière, Montreal (QC) or 5099 Creekbank Rd., Mississauga (ON) or 100 Wynford Drive, Toronto (ON)

Job status:
Regular Full-Time

Number of positions:1

Application deadline:
February 24, 2023

Name of Contact:
Giovanna Rinaldi

IMPORTANT:

Employees who are surplus or potentially surplus (with an active 912M form) will be given priority consideration for this position.

All other applicants will be considered at the end of the posting period if no surplus employee has been selected

Name and Description of the hiring department:

Job Duties / Accountabilities:

Generate and maintain weekly, monthly and yeartodate metrics reporting
Prepare ad hoc, monthly and quarterly PowerPoint slides
Prepare and ensure accuracy of the weekly dashboard data
Produce and analyze data incorporated into key reports
Carry out management investigations on trending, metrics, report accuracy or other adhoc inquiries
Collaborate with support teams to offer bestinclass customer experience
Provide recommendations regarding the process, quality, KPIs, and general performance

Essential Qualifications / competencies:

Intermediate knowledge of SAS and/or SQL
Intermediate Excel and basic PowerPoint
Ability to produce and analyze metrics, performance and productivity reports
Ability to produce timely and accurate reporting (deepdive)
Ability to produce adhoc reporting from various sources
Able to clearly communicate recommendations to all levels of management and external/internal stakeholders
Ability to assess procedures and recommend changes when the need arises
Ability to conceptualize, and automate processes and reporting
Ability to collaborate/partner with internal and external stakeholders
Ability to build and maintain harmonious relations with internal customers
Ability to identify, document and communicate coaching opportunities as well as KPI and process improvements possibilities across all partnering teams
Very strong attention to detail

Preferred Qualifications:

At least 1 year of experience in a Reporting Position in the Contact Centre/Telecom Industry
Successfully completed SAS Enterprise Guide 1 (Querying and Reporting)
Knowledge of Microsoft Visio

Working Conditions:

Monday to Friday during business hours.

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Union

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Toronto || Canada : Ontario : Ottawa || Canada : Quebec : Montreal

Flexible work profile:
Remote

Application Deadline:02/24/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.