Customer Payments Specialist, Bilingual - Toronto, Canada - EQ Bank | Equitable Bank

EQ Bank | Equitable Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**Join a Challenger**

Being a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you're not afraid of taking on big challenges and redefining the future, you belong with us. You'll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform ) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2023, 2022, and 2021 lists.

The Mortgage Collection Specialist is responsible for the collection of delinquent payments in a portfolio of residential and commercial mortgages and for educating clients on establishing and maintaining a satisfactory repayment history with EQB.

The Collection Specialist is task with the responsibility of minimizing the banks delinquency by attaining a monthly target set by management.

Le spécialiste du recouvrement de prêts hypothécaires est responsable de percevoir des paiements en souffrance dans un portefeuille de prêts hypothécaires résidentiels et commerciaux ainsi que d'éduquer les clients sur l'établissement et le maintien d'un historique de remboursement satisfaisant avec la Banque EQ.

Le spécialiste de recouvrement est chargé de réduire au minimum le défaut de paiement auprès de la banque en atteignant l'objectif mensuel fixé par la direction.

**The Work Le Travail **:

- Review and monitor assigned accounts and all applicable collection reports.
- Handle all outbound and inbound collection calls within stipulated timelines in a professional manner and in accordance with debt collection practices and privacy regulations.
- Respond to all electronic correspondence within set timelines.
- Establish and record reason for past due accounts.
- Negotiate payment arrangement to bring accounts current.
- Provide timely follow-up on payment arrangements.
- Refer files for commencement of legal action once all required collection steps have been taken and within timelines as set by management.
- Maintain detailed and accurate notes of all correspondence, payment arrangements, communications and matters of interest on debt collection system.
- Update mortgage system with any information pertaining to client or loan.
- Work closely with other departments to ensure satisfactory collection and payment results such as payment date/payment frequency changes and deferral request.
- Coordinate with the Residential and commercial Renewals teams to achieve resolution on loans past maturity; follow ups/exceptions due to refinances will take place.
- Understand and follow policies, guidelines and procedures.
- On a monthly basis, the incumbent will be responsible for the preparation of specific reports on assigned categories.
- Examiner et surveiller les comptes assignés et tous les apports de recouvrement applicables.
- Traiter tous les appels de recouvrement sortants et entrants dans les délais prescrits de façon professionnelle et conformément aux pratiques de recouvrement des créances et aux règlements sur la protection des renseignements personnels.
- Répondre à tous les courriels dans les délais prescrits.
- Établir et consigner la raison des comptes en souffrance.
- Négocier une entente de paiement pour mettre à jour les comptes.
- Assurer un suivi régulier des modalités de paiement.
- Transmettre les dossiers en vue du déclenchement d'une action en justice une fois que toutes les mesures de recouvrement requises ont été prises dans les délais fixés par la direction.
- Conserver des notes détaillées et précises de toute forme de correspondance, les modalités de paiement, les communications et les questions d'intérêt sur le système de recouvrement des dettes.
- Mettre à jour le système de prêts hypothécaires avec tout renseignement relatif au client ou au prêt.
- Travailler en étroite collaboration avec d'autres services pour s'assurer d'obtenir des résultats satisfaisants en matière de recouvrement et de paiement, comme les changements de date de paiement, de fréquence de paiement et les demandes de report.
- Assurer la coordination avec les équipes de renouvellement résidentiel et commercial pour résoudre les