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    Customer Service Representative NBPDP - New Brunswick, Canada - Medavie Blue Cross

    Medavie Blue Cross
    Medavie Blue Cross New Brunswick, Canada

    3 weeks ago

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    Description

    ** Class Starting In July**

    For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

    Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

    Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

    Job Title: Customer Service Representative NBPDP Department: Provincial Programs Competition: 87058 Internal/External: Internal/External Employment Type: Full Time Permanent Location: New Brunswick Salary: Competitive Compensation Reports To: Team Leader

    As a Customer Service Representative, you communicate with customers by telephone and/or in writing in a knowledgeable and personable manner. You will work in a contact centre environment and ensuring call quality, timeliness, availability to the customer and being proactive about providing consistent, reliable customer service experiences.

    No overnights or weekends Monday to Friday (37.5 hours/week) 8am to 5pm ATL/7am - 4pm EST.

    Key Responsibilities

  • Serve as the initial contact resolution for incoming telephone calls
  • Assess customer needs and address issues in a timely manner, (including appropriate customer follow up)
  • Educate customers in understanding the program
  • Provide superior customer service by being proactive in meeting customer needs
  • Handle sensitive issues in order to ensure customer satisfaction, while demonstrating empathy and creativity
  • Adhere to privacy guidelines following proper procedures

    • Other Qualifications:

  • Highly effective listening skills to ascertain customers' needs, and determine appropriate action required for resolution
  • Excellent verbal skills for explaining complex issues to customers
  • Have a high attention to detail
  • Have a positive attitude and the desire to be a team player
  • Work well with limited supervision
  • Work well in a fast-paced office environment
  • Possess good customer service skills
  • Have strong organizational skills and a high level of accuracy

    • Education: High school and one year post-secondary diploma or equivalent

    Computer Skills:

  • Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision
  • Accurate typing skills and a strong knowledge of PC software programs (particularly Microsoft office, Word and Excel)

    • Language Skills:

  • Proficient in French and English both spoken and written is considered an asset for this position