13042 - Program Coordinator - Vancouver, Canada - S.U.C.C.E.S.S.

S.U.C.C.E.S.S.

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks.

Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Job Summary:

The Program Coordinator (PC) is responsible for the supervision and support of Liaison Workers within the Operation Welcome Home program.

This position is accountable for daily operational support, service planning, reporting, and tracking of program activities. The PC will also assist the Director in providing planning and administrative support.

Reports To:
Director of Integrated Services for Newcomers

Key Duties and Responsibilities:

Supports and trains Liaison Workers to continually update their knowledge of the local conditions such as: available housing, settlement, the labour market, and immigration navigation for temporary residents
Organizes program activities to meet program outputs and optimize program outcomes
Keeps uptodate with changes affecting the OWH program (e.g. community and government services, policies and procedures), and distributes updated information to staff ensuring clients are provided with uptodate settlement information
Resolves disputes or complaints from clients or staff and escalates issues as necessary to the Director
Liaises with community partners, agencies, and organizations for service collaborations such as space sharing, guest speaker invitations, and client referrals
Plans program promotion strategies
Provides program orientation to new team members
Collaborates with funding proposal writing process and narrative reporting with the Director
Delivers inperson and online oneonone direct client services and group facilitation that supports the housing needs of eligible clients
Communicates service trends, client needs, and priorities to the Director
Assists with data collection and report writing for the program
Leads the program's Performance Quality Improvement (PQI) procedures
Submits accurate service records, statistics, and program reports to the Director
Participates in internal and external meetings, agency events, and trainings as approved by the Director Performs other program related duties as assigned by the Director

Education, Training and Experience:

Bachelor's Degree in Social or Human Sciences
Knowledge of BC housing, settlement, immigration, and labour market information
Knowledge of local resources available within the community
Experience working with temporary residents and refugees
Experience facilitating inperson/online workshops and special events Supervisory experiences are an asset

Job Skills and Abilities:

Excellent written and verbal communication skills
Strong analytical skills
Ability to work with individuals facing housing, immigration, settlement, and employment challenges
Ability to work as a team or independently
Ability to lead and supervise a team
Ability to take initiative
Ability to work in a fastpaced work environment
Additional languages are considered assets

Supervisory Responsibility:

This position assists with recruitment, performance management and supervision of Liaison Workers within the program

Additional Information:

Criminal record check required
Occasional evening and weekend duties
Frequent travel within service regions for program delivery required

About S

UCCESS:
S.U.C.C.E.S.S.

is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S.

has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad.

We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff.

We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff.

Subject to the type of employment, benefit packages may include:

- paid time off 'monthly wellness days' (up to 12 days per year)
- additional agency holidays (3 additional statutory holidays)

2 weeks annual vacation (starting) and up to 5 weeks (maximum)

- company-funded pension (GRRSP)
- extended health & dental plan
- employee & family assistance programs
- access to wellness programs (such as subscription to Headspace), and more