Assistant Front Office Manager - Coquitlam, Canada - Executive Plaza Hotel Coquitlam, bc, canada

Description

'''Job Summary'''
We are seeking a highly motivated and organized individual to join our team as an Assistant Front Office Manager.

As the Assistant Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and providing exceptional customer service to our guests.

If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

'''Duties'''

• Assist the Front Office Manager in overseeing the daily operations of the front desk
• Greet and checkin guests, ensuring a seamless and efficient process
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Manage phone systems and direct calls to the appropriate departments or individuals
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and wellmaintained
• Assist in training and supervising front desk staff, ensuring they adhere to company policies and provide excellent customer service
• Maintain accurate records of guest interactions, reservations, and payments
• Handle cash transactions and maintain a balanced cash drawer
• Assist with administrative tasks such as scheduling, inventory management, and report generation

'''Requirements'''

• Previous experience in hotel management or hospitality management is preferred
• Proficiency in phone systems and other office equipment
• Excellent communication skills, both verbal and written
• Bilingual skills (multilingual) are a plus
• Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
• Exceptional organizational skills with the ability to multitask and prioritize effectively
• Knowledge of front desk operations, including checkin/checkout procedures and guest services
• Attention to detail and accuracy in handling guest information and financial transactions

Salary:
$50,000.00-$55,000.00 per year


Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (preferred)

Ability to Commute:

• Coquitlam, Bc (required)

Ability to Relocate:

• Coquitlam, Bc: Relocate before starting work (required)

Work Location:
In person