Field Services Technician - Meadow Lake, SK

Job summary

Provides high quality face-to-face customer service through the installation, analysis, coordination, maintenance, testing, repair and removal of customer premise equipment, outside plant facilities, and critical infrastructure equipment. Partners and interacts with internal and external customers to ensure timely service. Maintains a positive and professional demeanor when communicating and delivering the company's products and services to our customers and partners. Performs related duties.

Responsibilities

• Adheres to safe work practices and procedures to ensure personal health and safety and the health and safety of others in accordance with the Occupation Health and Safety Act.
• Coordinates, installs, rearranges, maintains, removes, tests and repairs voice and broadband equipment, wiring, associated hardware, applications and outside plant facilities for communication, broadband, and television services.
• Installs (including connecting, splicing, grounding and terminating), tests, maintains and removes telephone, coaxial and fibre cables/wiring, terminals and associated equipment in outside plant facilities, access terminals, remote equipment sites such as concentrators, customer premises and central offices for residential and business customers, as well as other SaskTel departments.
• Places, rearranges, splices, maintains, and removes aerial, buried, and underground feeder and distribution cables, including those in underground duct formations and confined spaces, as well as service wires. Buries distribution cables using heavy equipment, coordinates with other utilities, as well as restores work sites and customer premises upon completion.
• Investigates customer service reports by testing and locating problems. Investigates and reports damage to outside plant facilities. Identifies, repairs, and replaces defective and/or damaged station equipment and outside plant facilities to restore or improve service.
• Analyzes plans, specifications, schematics, and related drawings, revises where required, and implements, in order to install, rearrange, repair, and recover equipment.
• Organizes, coordinates, and completes releases with customers and other SaskTel departments for facility rearrangements, additions, changes, and repairs, which may include work outside normal working hours
• Previews jobs, coordinates activities, and may monitor and inspect work performed by contractors.
• Locates and stakes buried facilities as requested.
• Programs, installs, and maintains cable pressurization systems and associated software. Responds to cable monitoring alarms.
• Ensures discrepancies related to work orders, repair calls, customer accounts or network records are brought to the attention of the responsible department.
• Operates hydraulic and heavy equipment, including polecat digger trucks, bucket/ladder trucks, excavators, bobcats, trenchers, and backhoes, as required. Erects and removes poles, aerial cable, guy wires and associated hardware for aerial lines. Identifies, assists, and notifies sales of potential sale opportunities.
• Arranges for and coordinates vehicle maintenance appointments. Maintains vehicle stock levels to ensure adequate supplies for daily work assignments.
• Responsible for administrative processes relating to material/stock usage, time reporting, order completion, vehicles, and customer billing documentation.

Job description