Collections Team Lead - Toronto, Canada - Aird & Berlis LLP

Aird & Berlis LLP

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are:

Aird & Berlis is a full-service business law firm based in Toronto, serving clients across Canada and around the world.

Our more than 225 lawyers, patent agents and business advisors provide strategic legal and business advice in all principal areas of business law, including corporate finance, banking, insolvency and restructuring, energy, environmental, infrastructure/P3, technology, intellectual property, litigation, workplace law, municipal and land use planning, real estate and tax.

What We Believe In:

The firm is committed to ensuring that all members of the Aird & Berlis LLP community feel valued, respected and supported.

We are a dedicated group of diverse individuals who care about each other, the work we produce and the client service we provide.

We go to great lengths to foster a professional, supportive environment for all firm members so you can focus on the important things:
client service, your career and your life.

What We Are Looking For:

Responsibilities:

Responsible for all communications in a professional and confidential manner using sound judgement, tact, and previous experience to provide excellent collection outcome while maintaining superior ongoing relations with the Firm's clients
Build working relationships with internal departments (i.e. Billing and Accounting), along with Partners and Legal Assistants to investigate and resolve client disputes in a timely manner to ensure satisfactory resolution for all parties involved
Work with the Manager for all delinquent situations that requires escalation, even thirdparty collections or legal action
Obtain approval for all special terms, outside of Firm's normal terms of repayment, that may arise from time to time
Credit card payment processing where applicable
Assist Manager with monthly, quarterly and yearend reporting activities
Assist Manager with the assignment of lawyers to Collection coordinators
Coordinate distribution of monthly statements and ensure collection coordinators are sending overdue Reminder Statements to assigned clients
Ensure Collection coordinators are actively engaging with assigned clients/ lawyers, performing their duties and assisting them on the resolution of escalated issues
Demonstrate positive attitude towards change management
Accountable for all work assigned
Takes initiative
Confidential

Requirements:

Minimum of five year's previous related credit, collections and accounts receivable experience, preferably within a professional services firm. An equivalent combination of education, training and experience may be acceptable
This position requires a postsecondary degree or diploma in Accounting or Business Management
A Certified Credit Professional designation from the Credit Institute of Canada (or similar Credit organization) is an asset
Handle time pressure situations and stress of multiple demands

Skills:

Experience with Aderant or other legal accounting systems would be an asset
Demonstrated ability to be results/target oriented both in their individual portfolio and within a collection team environment
Ability to problem solve
Good judgement and decision making
Strong interpersonal skills
Organized
Resourceful
Detailed

Why You Should Apply: