Customer Service Coordinator - Oshawa, Canada - Mackie Moving Systems

Mackie Moving Systems

Verified Company

Oshawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Mackie Moving Systems is hiring a Customer Service Coordinator for our Specialized Products division.

Responsibilities:

Interacts with customers regarding processing orders, status checks, billing adjustments, POD requests
Inputs daily updates from BOL, 3rd party invoices
Ensures all paperwork is prepared to support accurate invoicing that all appropriate systems are updated
Prepares accurate paperwork to support credit and rebill process
Complete billings based on the contracted rates
Provides knowledgeable assistance for wide number of products and customer situations
Build and maintain Third Party relations with Agents, Vendors and Suppliers
Communicates effectively with individuals/teams to ensure high quality and timely expedition of customer requests
Troubleshoots, researches, and analyzes customer problems related to their account.
Maintains broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, and formal training.
Handles contacts through various mediums including receiving inbound and or placing outbound calls as required.
Evaluates need for call escalation and forwards problem type calls to designated coworker and/or supervisor for resolution or more detailed information.
Contacts internal coworker and/or supervisor to obtain clarification or detail for responding to some questions.
Provides coverage for customer's month, quarter, and year end requirements.
Performs other duties as required

Qualifications:

High school diploma
Minimum two years relevant experience
Strong computer skills (MS Word and Excel)
Flexible, teamoriented with excellent organizational skills
Excellent communication skills (both oral and written)
Transportation experience would be an asset

Please note the responsibilities and qualifications/skills listed above are only partial lists.

Job Types:
Full-time, Permanent

Benefits: