Box Office Ticketing Lead - Halifax, Canada - Events East

Events East

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Events East Group, we proudly manage and operate the _Halifax Convention Centre, Scotiabank Centre and Ticket Atlantic Box Office_.

Our facilities and the events we attract are platforms for prosperity.

Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

ROLE DESCRIPTION:

Reporting to the Box Office Manager, the Ticketing Lead assists in the effective and efficient delivery of the ticketing operations for customers and venues it serves.

Assist the Box Office team in maintaining superior customer service with guests, premium seating clients, ticket outlets, regional clients and Events East Group departments and ensuring supervision of staff and ticketing operations.

KEY RESPONSIBILITIES:

Provide a superior level of customer service as demonstrated by professionalism, integrity and honesty.
Maintain a high level of confidentiality in handling customer information and ticket master database.
Manage events including box office related promoter and team requests, ticket hold management, customer issues, staff assistance.
Responsible for event night cash float and review of staff balance reports.
Process bulk ticket orders
Assist with ticketing requirements for tenants and Premium Seating.
Assist with new employee training and integration.
Assist in the day to day operation of the box office, including window and phone sales.

ROLE REQUIREMENTS:

Grade 12 education or equivalent
Experience in ticketing or event operations.
Customer service experience with strong customer service skills
Experience with cash balancing, debit terminals, problem solving

During the recruitment process, applicants have the right to request accommodation.

Any applicant invited to participate in testing or an interview and who requires accommodation should discuss their needs, in confidence, with the Recruiter when selected.

APPLICATION DEADLINE:
Applications will be reviewed as they are received until the position is filled.

We thank all applicants for their interest, however only those selected for interview will be contacted.