Technical Support Specialist - North Vancouver, Canada - ICBC
Description
At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future.
If you wantto make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Technical Support Specialist
Job Title:
Technical Support Specialist Reference Number: 117349
Location:
North Vancouver Employment Type:
Permanent Full Time
Hours of Work:
Other Posted Date: 2023/02/15
Position Highlights
We are hiring a Technical Support Specialist for a Fulltime Permanent opportunity.
The IS Technology Operations Centre (TOC) team provides 24/7 support and strives to reduce both the impact and duration of
outages of ICBC systems through effective alerting and monitoring; timely, clear and concise communication, and consistent
incident handling.
As a Technical Support Specialist within the TOC team, you will provide support for ICBC#s computing platforms. This includes
monitoring system queues; responding to system capacity or performance issues; ensuring systems, databases, and
transactions are available as per Service Level Agreements.
Position Requirements
Your key deliverables:
- Responding, investigating, troubleshooting, escalating, and/or resolving system alerts.
- Coordination of highpriority incidents, incident logging and escalation.
- Working in conjunction with other ISD teams to provide support, maintenance & task execution for Infrastructure systems and
- Execution of adhoc IT Service requests via the JIRA request system. (server snapshots, Control-M job handling, data change)
- Performing daily health checks, ad hoc health checks & production verification testing (PVT)
- IT Service Desk outside of core business hours for our internal customers.
- Experience utilizing privileged access to support servers, troubleshooting system alerts, executing IT service requests, and
- Experience with Infrastructure monitoring tools such as Splunk, AKIPS, Nagios, SCOM and Application Performance
- Knowledge of ITSM best practices such as ITIL, incident, problem and change management, and service operations
- Selfmotivated # able to learn new technologies quickly.
- Strong support documentation skills, crosstraining & knowledge transfer You will have experience supporting Enterprise
computer-related field, and a passion for getting to the root and resolving technical problems.
The hours of operation are twenty-four hours per day, Sunday to Saturday. Employees work a 9-hour work day and rotate
through three shifts:
Day: 7:00 to 16:00
Afternoon: 14:00 to 23:00
Night: 22:30 to 07:30
Employees will generally be scheduled to work the following pattern: four-day shifts followed by three days off, then four night
shifts followed by four days off and then four afternoon shifts followed by three days off. Employees will receive an 8.5% shift
premium. There are opportunities for overtime.
Position Information
- Please note only those legally entitled to work in Canada at present will be considered for this position.
- Employing a hybrid working model, this role combines onsite in office work with work from home flexibility.
team
adjustments can be made to help support you in delivering your best performance.
ZRIT
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