- The Area Technical Manager (ATM) will be involved in in-depth technical diagnosis and will work with escalated Technical Assistance Center (TAC) cases
- The position will support the Product Support (PS) team, Factory Field teams and Quality Groups as needed.
- Supports, schedules and conducts joint visits with brand personnel
- Investigate and report on quality topics and service activities
- Gathers information with documentation for quality groups
- Investigate and performs pre-analysis on trends observed during dealer visits
- Reports trends to Group After Sales (GAS) business units
- Collects parts for factory analysis
- Acts as an information liaison between Group Technical Services and the dealer network.
- Follows the dispatch and escalation process
- The individual will assist the assigned dealer network in the diagnosis and root cause analysis
- Plan, contact and work with dealer personnel towards a repair resolution for vehicles.
- Conducts in-dealership technical coaching as required.
- Collaborates with colleagues for effective problem solving.
- Provides technical support to the VW and Audi brand aftersales field force, on an as need basis
- Partners with the VW and Audi brand customer relation teams to work through sensitive customer topics
- Support the Warranty group during corporate audits
- Supports the CAMVAP process
- The position requires the individual in keeping up to date with automotive technologies and developments
- Prioritize and manage own workload in order to deliver quality results and meet timelines
- Recording and documenting daily activities in form of logs or other
- Support and report on other specific tasks (not listed) as required from time to time
- Extensive travel including possible relocation may be necessary for the ATM position.
- Compliance of policies and procedures
- Must be a Certified Automotive Technician
- 3+ years of automotive industry and dealership experience
- Bilingualism English and French is a must
- Understanding of automotive retail operations
- Proven automotive diagnostic background
- Problem solving and customer focus
- Results driven and process orientation
- Collaboration - work on own initiative and as part of a team
- Analytical thinking - Using logic and reasoning
- Integration - joining people, processes, or systems
- Influencing and negotiating skills
- Communication skills - interpersonal, presentation and written
- European (Volkswagen/Audi) technical product knowledge
- Master Volkswagen/Audi brand technician status
- BEV / Hybrid vehicle education and experience is an asset
- Computer savvy - Skilled in the use of software is an asset
- Understanding of Automotive Retail Operations is an asset
- Other languages are an asset (German, etc.) is an asset
- Hold a valid driver license.
- A flexible and collaborative team dynamic
- Opportunities for development
- Opportunities to participate in exciting company events that give back to the community
- Competitive employer paid benefits and overall compensation package
- And much more
Directeur Technique Sectoriel Bilingue/ Bilingual Area Technical Manager - Québec City, Canada - VOLKSWAGEN Group
Description
We are currently looking for a
Bilingual Area Technical Manager to be based out of either Quebec City/QC or Halifax/NSThe Area Technical Manager will be a mobile technical subject matter expert serving the Volkswagen and Audi dealer network in their assigned area. The position focuses on working with dealership staff to develop and execute a resolution for technical concerns in a timely manner keeping all stakeholders in mind.
This position is actively involved with long term process and quality initiatives, including monitoring and reporting. The individual will support and collaborate with corporate internal staff regarding customer topics. The individual will support Field Service Representatives from the Factories with pre-analysis and data collection.
**This is a home-based position out of either Quebec City/QC or Halifax/NS
Responsibilities:
Qualifications:
What you'll get in return:
Please note that we appreciate the interest of all candidates, however only those under consideration will be contacted.
Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.
Volkswagen Group Canada Inc. is committed to providing accommodations for people with disabilities including during the application process. If you require an accommodation because of a disability, we will work with you to determine what reasonable accommodation may be available to meet your needs whether it be as an applicant or an employee. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Recruiter who will consult with you to determine an appropriate and reasonable accommodation. #LI-Hybrid #LI-MD1