Image Desk Auto Appraiser - Waterloo, Canada - Definity Careers

Description

What can you expect in this role?

• Review and evaluate electronic physical damage appraisals
• Completes appraisal and negotiates with repair facilities on proper repair methods and pricing
• Controls expenditure to repair facilities by following up promptly on all supplemental requests
• Completes remote appraisals and negotiates with third parties
• Reviews and completes photo based estimation
• Processes total loss claims in an expedited manner
• Participates in team performance meetings
• Covers all regions within Canada (become familiar with various regional differences)
• Completes Autosource information documents for total loss files and stolen (not recovered blind acv) vehicles when requested
• Provides technical expertise (assistance) to adjusting staff when requested
• Maintains a high level of knowledge in automobile repair techniques, estimating software, hardware, and vehicle evaluations
• Maintains and updates job skills based on the latest technology
• Handles complex day-to-day physical damage issues - Detail oriented with a high degree and focus on accuracy
• Serve as a technical resource person to assist to less experienced team members

What do you bring to the role?

• Minimum 1 year of direct experience either appraising/estimating automobile physical damages or working within an imaging desk or equivalent role
• Certified Auto-Body Repairer License (class A or B / 310B license OR Red Seal) is an asset
• An Appraiser's Certification of Qualification from the GAA would also be an asset for this position. (Quebec Only)
• Proficiency and strong knowledge with the Audatex Solera estimating software is an asset - Technical knowledge of auto body collision and mechanical repairs is an asset - College/university/technical degree is an asset
• Must have good working knowledge of the collision industry - Must be able to work with minimal supervision - Completion of I-Car and/or technical courses is an asset - Must be proficient with Windows operating system and Microsoft Office (Excel)
• Outstanding verbal and written communication skills - Provide empathetic customer service - Develop collaborative relationships with both external and internal customers - Excellent and responsive negotiation skills
• You must be enthusiastic and goal oriented
• Work in a fast-paced environment with continual changes
• You bring a sense of understanding and inclusion to problem solving
• You're dependable with strong interpersonal skills, written and verbal
• High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Posting Range: $48,700 - $89,800