Inside Sales/counter Sales Rep London - Fastening House Inc.

Fastening House Inc.
Fastening House Inc.
Verified Company
London, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Position Title Inside /Counter Sales Representative


Team Sales


Report to Branch Team Lead


Direct Reports N/A


KEY RELATIONSHIPS

Internal:
Procurement & Sales Teams


External:
Customers, Vendor Partners


About Fastening House

We are looking for a confident Inside / Counter Sales Representative to join our growing team. Fastening House specializes in providing electrical, mechanical, and general contractors with the products, tools, construction supplies and equipment they need - when they need it. As a proudly Canadian service provider to the construction industry, we are committed to supplying customers in Ontario and throughout Canada, with the construction materials and expert support, they depend on.


Job Summary


An
Inside / Counter Sales Representative is a crucial part of the Fastening House customer service model and are key to the success and revenue growth of the company.

Providing customers with a high level of service and support is what differentiates Fastening House from its competitors.

Inside sales representatives have a significant impact on customer support and satisfaction, providing customers and prospective customers with information regarding products, services, pricing, and general inquiries.

This role Effectively manages and resolves any customer-related issues such as shipment discrepancies or credit issues. Inside Sales Representatives are the key contacts for Fastening House customers on a day-to-day basis.


Job Duties & Responsibilities

  • Enter customer orders and management fulfillment of customer orders.
  • Growing professional relationships with various internal and external stakeholders.
  • Ask pertinent questions, provide information customer may need, Solution selling addons to simple inquiries from customers.
  • Track orders/Quotes and be proactive with providing customers with information.
  • Manage back orders, ensuring customers are kept updated with respect to delivery dates.
  • Greeting customers and providing over the counter support when needed
  • Offer promotions, cross overs, or better solutions.
  • Maintain contact database and develop an understanding of the contacts/influencers within each account.
  • Work with Outside Sales Representatives in developing and capturing sales opportunities.
  • Liaise with manufacturers for product information/specifications, pricing, and delivery.
  • Attain special pricing for volume opportunities, understanding different pricing levels and to best leverage them to win the business.
  • Position Fastening House on new accounts without Outside Sales support. Be able to articulate Fastening House's value proposition.
  • Work with the warehouse teams across the organizing to complete orders on time

Must Have:


  • Hunger and drive to bring forth efficiencies and grow sales volume.
  • Ability to work well in a team environment, and on your own.
  • Attention to detail and maintain high level of accuracy.
  • Excellent time management, and organizational skills
  • Passion for personal and professional development
  • Ability to work well under pressure and handle multiple priorities
  • Positive Communicator and Pro-Active Action Oriented
  • Ability to learn quick and acquire new knowledge
  • Good Problem Solver
  • Performance driven and taskoriented
  • Able to build winwin relationships
  • Exhibits positive attitude
  • Willing to pursue cross training opportunities as they arise
  • Team focused and commitment to maintaining positive work culture.

Skills and Qualifications

  • Minimum 2 years related experience.
  • Knowledge of sales best principles and practices.
  • Working knowledge of AS400, an asset, not required
  • University Education, Bachelor's Degree, am asset, not required.

Job Types:
Full-time, Permanent


Salary:
$42,000.00-$55,000.00 per year


Benefits:


  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • London, ON N5V 4L2: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 2 years (required)

Language:


  • English (required)

Work Location:
In person
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