Personal Banking Associate - Yellowknife
1 month ago
Job summary
We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs.Responsibilities
• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Job description
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