Bilingual Customer Success Representative - Canada - CloudMD

CloudMD

Verified Company

Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North America's innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions.

If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care.

By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient's healthcare journey and provides better access to care and improved outcomes.

Through CloudMD's proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

Who You'll Work With

The Customer Success Representative will be interfacing with customers on a regular basis, as well as provide administrative support for account managers.

This role will be reporting directly to the Account Management Team Lead.

What You'll Be Doing

Data entry (setting up new clients, population updates, terminations, activity tracking)
Running Reports and reviewing for accuracy
Responding to customer and broker requests
Preparing contracts
Internal liaising to ensure project completion
Support account management team with client administration

What You Need to Be Successful

2+ years of customer service experience
Previous experience with working in a remote environment
Previous experience with Microsoft Office Suite in a professional setting
Fluency in both French and English is a requirement
Excellent verbal and written communication skills
Strong time management skills
Ability to work both independently and as part of a team
Strong technical skills

CloudMD is an equal opportunity employer.

We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us.

For this reason, final applicants will be asked to undergo a background check.