Customer Service Representative - Montréal, Canada - ContactPoint 360

ContactPoint 360

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join our CP360 Family, today

Who We Are:

We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago.

We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

Who You Are:

We are looking for a Customer Recovery Team member to build positive relationships with every Customer they interact with. You'll be the assigned team manager's first point of contact, ensuring that our employees remain satisfied with our services. To succeed in this role, you'll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you're a team player and a problem-solver, we'd like to meet you. Your goal will be to ensure that our relationships with employees are strong, profitable, and enduring.

Role and Responsibilities:

Researching and responding to all complaints received from the following organizations
Canadian Transportation Agency (CTA)
Department of Transportation (DOT)
Better Business Bureau (BBB)
Ensure effective, consistent coordination, and implementation of HR business processes, functions, and procedures and monitor HR projects and workflow

Qualifications:

Minimum keyboarding skills of 40 WPM
Background in Escalations and Sales
Working knowledge of PC/Windows environment and Microsoft office suite
Experience in GDS (Global distribution system) Nav Blue, Intelisys is not required and is beneficial
Excellent attention to detail, able to manage multiple tasks effectively and resourceful
Wellmanaged organization skills and capable of working independently
Strong written and verbal communication skills in English (French is an asset)
Understanding of the Air passenger protection regulation

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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