User Support Technician - Markham, Canada - F12
Description
Education:
Secondary (high) school graduation certificate
- Experience: Experience an asset
Work setting:
- Willing to relocate
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability:
- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
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