Psychology Admin Support - Toronto, Canada - Possibilities Clinic

Possibilities Clinic
Possibilities Clinic
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Possibilities Clinic

Our clinic thrives through these core cultural values:

  • Change is possible
  • We are always "becoming"
  • Success requires a team
  • Diversity and inclusion strengthen our team and services
  • Science with empathy creates meaningful synergy

The position is right for you if

  • You're a caring, detailoriented, and enthusiastic individual who looks forward to supporting members and patients of various teams (i.e., Coaching, Assessment, and Management team)
  • You thrive in a patient
- and administrative-focused environment

  • You have an exceptional standard of written and verbal communication
  • You balance efficiency and accuracy well, and enjoy a fastpaced environment
  • You value upholding discretion and confidentiality

Responsibilities

  • Monitoring and managing inboxes and faxes; answering phone calls, live chats, and all incoming communications from patients, referral sources, and clinicians;
  • Adjusting and managing video therapy rooms;
  • Act as the clinic's first point of contact for patients and process checkin according to protocol (i.e., validating health card, ensuring that required contract, custody form, etc. have been submitted when inperson);
  • Having a critical eye on the schedule to ensure everything makes sense;
  • Managing incoming patient queries and requests, completing patient intake procedures, and providing exceptional patient support;
  • Demonstrate empathy, strong clinical knowledge, and ability to respond to difficult situations effectively;
  • Managing the clinic's schedule, the clinician's schedules, and monitoring any waitlists;
  • Ensuring sessions, consults and assessments booked on the schedule are happening;
  • Supporting clinicians with administrative tasks;
  • Connecting with medical clinics/external physicians for reports, results and/or referrals;
  • Managing OHIP billing and invoices as required;
  • Reporting to the management team as necessary;
  • Other duties as mutually agreed upon.

Qualifications & Skills

  • Demonstrated experience in a customer service and clientfacing role required
  • Demonstrated experience in an administrative setting (healthcare administration preferred)
  • High School Diploma or equivalent (Bachelor's Degree in Business Administration, Health Care Management, or related field preferred)
  • Completion of a Medical Secretary Course is an asset
  • EMR experience is an asset (i.e., Oscar Pro)
  • Technologically advanced

What We Offer

  • A supportive environment as an equalopportunity employer
  • A team of colleagues who value the essential role you play in helping others
  • Remote work that can be completed from the comfort of your home
  • Team social events
  • Opportunities to expand your knowledge across healthcare disciplines
  • Company pension plan
  • Extended health care benefits after successful completion of probation

Salary:
From $16.00 per hour


Benefits:


  • Dental care
  • Extended health care
  • Paid time off
  • Work from home

Schedule:

  • 8 hour shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed

Experience:

- health care administration: 1 year (preferred)

  • Customer service: 1 year (preferred)

Work Location:
Hybrid remote in Toronto, ON M5P 3E2
More jobs from Possibilities Clinic
See all jobs of Possibilities Clinic