Customer Relationship Representative - Toronto, Canada - Hub Technology Group Inc

Description

The role of the Customer Relationship Representative (CRR) is to collaborate with their clients to

build relationships and grow revenue within the client base they support. Their strategic focus

is to manage clients holistically and proactively. Their secondary focus is to ensure all managed

print services clients have access to all features and functions of the program.

The CRR will focus on:

Close client management with high customer satisfaction & client retention.

Seeking opportunities to sell solutions within all lines of business at hubTGI.

Managed print services (MPS) program management.

Expectations/Role Responsibilities:

1. Close client management with high customer satisfaction & client retention.

· Ongoing regular contact with current customers.

· 95-100% Customer satisfaction rate.

· 100% Customer data input and ongoing customer data updates in HubView.

· Scheduled calls to current customers to arrange Quarterly Business Reviews (QBR) with all customers.

· Assist clients with inquiries and escalations.

· Registering customers for Easy Start.

· Manage client experience when delivering services.

2. Seeking Opportunities to sell solutions within all lines of business at hubTGI.

· Monthly customer sales campaigns strategized with all support resources.

· Drive Lead Generation Through Phone Prospecting and Email Prospecting.

· Pipeline growth and management in all lines of business.

· Scheduled calls to current customers to arrange Quarterly Business Reviews with All Customers.

· Use e-commerce platform and other sales enablement systems to drive transactional business.

· Direct customers to complete transactions through e-commerce webpage

· Deep understanding of all systems and resources to seek client information.

· Owning sales cycles from discovery to close.

· Building and delivering pricing & proposals.

· Collaborate with all sales resources to close business.

3. Managed print services (MPS) program management.

· Ongoing management of Customer Affairs.

· Manage XDA download and non-communicating list for hubTGI MPS Customers.

· Manage opportunities list of unmanaged devices.

· Add / Remove devices on MPS Program.

· Assisting in internal service escalations and tracking.

· Participating in all training and sales skill development learning.

· Ensure customer accounts are in good standing.

· Support sales resources with escalations and client information.

4. Other

· Adding customer notes into hubView.

· Meeting or exceeding KPI targets and logging activities in hubView.

· Respond to customer inquiries within the reasonable time frame.

Competencies:

· People Skills

· Client/Customer Focus

· Strong Verbal and Written Communication Skills

· Data Entry Skills

· Problem-Solving

· Results Orientation

· Time Management

· Teamwork

· Motivation for Sales

Other Requirements:

· Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company

· in a positive manner.

· Maintain a high level of product, solution, and services knowledge.

· Contact customers to discuss all lines of business at hubTGI.

· Deliver communication effectively to partners and coworkers.

· Handle customer complaints as they arise, escalating to our partners as they arise.

· Keep up-to-date records on customer contracts using hubView.

· Knowledge of sales principles, methods, practices and techniques.

· Proven sales ability with the capability to meet and surpass targets and goals.

· Ability to prioritize and manage conflicting demands.

· High flexibility with strong interpersonal skills that allow one to work effectively in a

· diverse environment.

· High level of integrity and work ethic.

· Valid driver's license with a clean driving abstract.

Salary Expectations:

• Salary

• Team commissions

• Bonus opportunities

• Dental & health plan

• Paid vacation and personal/sick days

• President's Club sales trip opportunities

• Flexibility, freedom and autonomy of a start-up company, with the advantage of being

supported by a world-class leader

• A culture that offers a dynamic, motivating and team-building environment

• Remote and hybrid work options