Field Service Technician - Toronto, Canada - Acuity Brands
Description
Acuity Brands has a Field Service Technician position available in Canada.The Field Service Technician provides multi-brand, on-site technical support for all Acuity Brands products to end users, contractors, engineers, field technicians, and others.
This role provides total system-level troubleshooting, installation, maintenance, and service repair needs on Acuity Brands lighting and controls equipment.Services include but are not limited to the startup of Acuity Brands Controls systems:
job walkthroughs, project management, system programming, troubleshooting, and end-user training.
Please note, this position requires up to 80% overnight travel, based on business needs.
Education/Experience
- Associate's Degree or Technical Degree or equivalent
- 2 to 4 years applicable experience plus the education listed above
Experience and Qualifications
- Experience supporting and troubleshooting lighting and lighting controls systems.
- Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as multimeters and oscilloscopes.
- Must be able to read and understand electrical plans, specifications, and installation documents.
- Highly organized and able to function in a fastpaced work environment
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
- Processoriented and creative problem solver
- Computer networking skills
- Must be bondable
- Valid Driver's License and passport
- Able to travel to the United States
Preferred Experience
- Electrical Technology or Engineering
- Understanding of DMX protocol is a plus.
Other Key Responsibilities
- Maintain daily communications with customers to ensure resolution and proper followup, leading to customer satisfaction.
- Utilize the escalation process to resolve customer service delivery issues and conduct root cause
- Interface with electrical contractors, users, other integrators (ex. BACnet, building management systems).
- Assist other Field Technicians on basic to intermediate troubleshooting and technical fixes and may take on additional responsibilities as needed.
Experience:
Field Technician: 1 year (required)
- Networking: 1 year (required)
- Construction or Lighting industry: 1 year (required)
Location:
- Toronto, ON (required)
Willingness to travel:
- 75% (preferred)
Work Location:
On the road
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