Full-Stack Engineer – AWS, Gen AI Contact Center Solutions - Toronto - Astra North Infoteck Inc.

    Astra North Infoteck Inc.
    Astra North Infoteck Inc. Toronto

    5 days ago

    Description

    Core Skills

    · Contact Centre

    · Gen AI

    Desirable Skills

    · Python

    · Amazon Web Service (AWS) Cloud Computing

    · Amazon Connect Design for GenAI

    · Core Java, GUI & Rich Clients

    Role Description

    · This role offers an exciting opportunity to shape the future of Customers contact center technology and drive innovation on a global scale.

    · The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients experience and operational efficiency.

    · We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience.

    · This role will be instrumental in driving innovation, implementing cloud capabilities and building GenAI solutions across our contact centers in Canada, Asia and the US.

    · The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale and complex software systems.

    · Participate in the design, development, and rollout of foundational cloud capabilities.

    · Collaborate with cross-functional teams to implement key software delivery, cloud, Gen AI, and DevOps processes.

    · Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.

    · Contribute and/or adopt global software engineering re-usable best practice processes.

    Must Haves

    · Bachelor degree in computer science or a relevant field.

    · years of experience building large-scale, multi-tier distributed software systems.

    · Hands on experience in cloud technologies, particularly AWS services.

    · Hands-on expertise with Python, Lambda functions, APIs, LLM Models, Java.

    · Experience with DevOps culture, tools, and best practices (e.g. - Bitbucket, Ansible, Jenkins, CI/CD).

    · Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.

    · Ability to work and collaborate with cross-functional teams across multiple locations.

    · Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits.

    · Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks.



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