Customer Service Representative - Fredericton, Canada - Xplore Inc.

Xplore Inc.

Verified Company

Fredericton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:
**Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do? Then join Xplore's team of Customer Service Representatives in our Fredericton, NB office. Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued.

Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued.

We offer:
- $3.00/hour Bilingual Premium (French/English)

Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Strong focus on internal promotion, career path development and training
Opportunities to work from home after six months tenure

Key responsibilities include:

Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
Providing general account, billing and technical support to our customers
Processing service orders
Maintaining accuracy of customer databases
Assisting with reporting and administration
Maintaining service levels and achieving business and performance goals and objectives
Completion of postsecondary education in a related field (or equivalent level of experience)
Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
Previous customer service experience is an asset
Strong computer and troubleshooting skills with the ability to analyze and solve problems
Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and nontechnical terms
Selfmotivated and driven with good time management and organizational skills
Ability to follow guidelines and strong attention to detail
Ability to prioritize and multitask while adapting in a fastpaced work environment
Bilingualism is an asset (French/English)

XploreJobs

Condition of employment:

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.

Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.