Junior Computer Support Technician - Montreal, Canada - Reel FX Creative Studios

Description

Job Summary:

Under general direction of the IT Director and the Office Manager, provide technical support, training, and direction to staff using computer equipment and applications on a wide area network (WAN) and local area network (LAN); installs, tests, and resolves problems with computer hardware, network equipment, office equipment and software and performs related duties as required.

Responsibilities:

? Present a helpful, resourceful, and positive approach to solving computer related issues experienced by desktop computer users.
? Install, support, maintain, and troubleshoot desktop operating systems and applications including office productivity software, Internet applications, production software, system utilities, and assorted proprietary scripts and tools.
? Provide timely response to requests for technical support by desktop computer users by telephone, email, and in-person interactions.
? Research, investigate, propose, and enact any initiatives deemed by the team to improve computer users' computing experience, efficiency, and comfort.
? Instructs computer system users in the use of computer equipment and of computer applications; answers questions and assists in resolving problems regarding the methods and procedures for using computer applications.
? Coordinates installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet user's needs.
? Administers LANs/WANs to maintain efficient operation and security of LANs/WAN
? Provides server support and maintenance; uses various utilities to trouble-shoot, repair, and check configuration of servers.
? Maintains various records, procedures and documentation for computer systems and software.
? Fulfill department team requirements: participating in regular and special meetings, filling out timesheets, occasional working after-hours, and carrying a cellular phone during and after work hours.

Qualifications:

? A degree in Computer Science, Computer Engineering, or other related field.
? Must be fluent in French and English.
? Knowledge of the functions and operations of personal computers, laptops, servers, user and server software, wired and wireless networks, routers, firewalls, printers, VOIP telephony and common office equipment.
? Proficient in Linux, Windows, and Macintosh Operating System, installation, maintenance, upgrade, and troubleshooting.
? Knowledge of network security procedures and processes.
? 1 or more years of experience in computer systems support.
? Ability to communicate with end users with varying understanding of computer systems and software.
? Ability to work unsupervised.
? Creative problem solving
? Ability to prioritize and manage time well.
? Experience in the film, video game or commercial industry is a plus.