Presales Generalist - Canada - SherWeb

SherWeb
SherWeb
Verified Company
Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Here's what we do and why we do it.

Here's how you will contribute to the company's success.
Our team goal is to make sure people use the best tools to work efficiently.

To contribute to this goal, you will act as a dedicated technical resource for all pre-sales activities while working closely with the Sales, Business Development, Products and Operations teams.

You will be responsible for answering potential and existing customers' technical questions regarding our cloud computing services.


Here's what your day-to-day will look like in this role.

  • Contribute to business development by acting as the technical resource on questions about Sherweb's portfolio of cloud solutions.
  • Serve as the technical advisor for both the sales team and the potential customer, by understanding the product from both customers perspective and technical
  • Perform technical presentations and demonstrate how Sherweb's solutions will address the customer business requirements related to IT
  • Responsible for resolving general presales tickets.
  • Research functionality and licensing of products we offer to ensure up to date on the particularities
  • Handle basic IaaS projects: Level 1 and 2 submissions (Azure, PC VMWare, Veeam)
  • Help the sales team by assisting on general calls around Veeam and Azure, along with calls and demos for SherWeb's Performance Cloud VMWare solution." Liaise with Product Managers to provide feedback from clients about product requirements.
  • Assist the sales team to scope projects and finding the solution that meets the customer's needs.
  • Determine, resolve, and communicate technical and business presales issues to presales management.
  • Track activity via ticket system and keep up to date to accurately reflect KPIs;
  • Participate in the training required by the sales department;
  • All other related tasks according to organizational needs.
  • Being available to travel in accordance with business requirements.

Here's what you need to have and master to get the job.
If you have at least half, you have a great chance to receive a call from us.

  • College diploma and/or university degree in technology.
  • Minimum of 2 years of presales experience.
  • A working knowledge of the Microsoft Office Suite (particularly Outlook, Excel, and PowerPoint).
  • Bilingualism (English /French) is an asset.
  • You adapt well to a continually changing environment.
  • You are analytical and results oriented.
  • You are passionate about learn to use new technology quickly.

If you have these skills, you will fit right in with us.

  • Communication skills
  • Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it's internal clients, external clients or your teammates).


  • Organization and resourcefulness

  • Why? Because we don't believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.


  • Problemsolving skills

  • Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.


  • Adaptability

  • Why? Because our industry evolves constantly. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it's for your daily tasks or your working environment).

Here's what you can expect from us.


We believe professional success is based on one's ability to build genuine relationships, to showcase her/his talent at every opportunity and to be a lifelong learner.

If you share this vision, you will be pleased to find among us highly experienced professionals who will be happy to mentor or coach you.

We will invest in your development.

We will also provide you with the compensation and the opportunities that will help you make your aspirations a reality.

So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.


This is our team philosophy.
Relationships are the core of our practice, not commissions. What unites our team is the sense of purpose we get from providing tools for people to work better. That's who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story. Sherweb is committed to fostering, cultivating and preserving an environment of diversity and inclusion where everybody can feel welcome.

We're looking to grow our teams with people who share our passion for innovation and creating the best experience for our employees, partners and clients.

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