Bilingual QA Coordinator - Toronto, Canada - AppleOne

Description

Are you a Bilingual (French and English) Senior Quality Assurance Coordinator?

Do you enjoy enjoy ensuring customers are receiving the best customer service experience?

Do you have experience working in a call center environment and managing que's?

Do you have 2-3 years if experience in a Bilingual QA position

If so, this may be the opportunity for you

AppleOne has partnered with a client in the Toronto area who is looking to take on a Bilingual Sr, QA Coordinator for a 13 month contract on a hybrid basis.

Responsibilities:

• Conduct production sampling, and other quality assurance testing measurements that provide information critical to assessing process execution and customer experience
• Meet service level requirements of delivering quality assessments on time
• Perform data entry and data research activities
• Respond to questions and requests from management and key stakeholders
• Execute and provide recommendations for process improvements and/or operating procedures
• Calibrate performance standards with peers and dedicated line of business
• Document procedures in accordance with established policies
• Generate and distribute updates and reports as needed
• Perform compliance testing and reporting for multiple lines of business