Senior Atlassian Administrator - Montreal - Cerence Inc.

    Cerence Inc.
    Cerence Inc. Montreal

    20 hours ago

    Description

    A Moving Experience.

    Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 325 million cars on the road today across more than 70 languages.

    This is an exciting opportunity to join Cerence's passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.

    The incumbent will play a crucial role within Cerence's Global Technology Services (GTS) Infrastructure Engineering Team to support the Atlassian Applications Suite implementation across Cerence.

    This role requires an experienced individual with a strong customer focus who can effectively connect with our various internal business stakeholders located around the world to collect their expectations and requirements and deliver a highly available tailored service, as well as maintain relationships with Atlassian partners. As such, candidates for this role will need to have strong oral and written communication skills.

    Daily Functions / Responsibilities

  • Platform ownership: Jira Software, Confluence, Opsgenie (or JSM Incident), across Cloud tenants and DC instances; governance of projects/spaces, workflows, schemes, permission models.
  • AI Solutions: Implement automation and AI-driven features (e.g., Jira automation rules, AI-powered knowledge management in Confluence and Jira, AI-powered alert management for production monitoring).
  • Service Optimisation: Support R&D, Professional Services, and other business teams in their daily use of Atlassian Applications and maximising our investment
  • Governance: Lead regular touch-points with internal business stakeholders and partners inc. Atlassian, platinum partners and add-on vendors.
  • Sustainment: Maintain and improve our support and configuration documentation.
  • Reliability & security: Backups/DR, SSO/SCIM, MFA, access reviews, audit trails—aligned to Atlassian's security checklist.
  • Incident/On‑call: Opsgenie/JSM Incident runbooks, escalation policies, on‑call schedules; integrations with monitoring/chat
  • Marketplace apps: Evaluation, licensing, upgrades, testing; manage vendors and add-on support requests.

    • To be successful, the incumbent must possess these qualifications

  • 3-5 years of previous hands-on experience with the Atlassian Application Suite including:

    Jira Software (Server and Cloud)

    Jira Service Management inc. Opsgenie (Cloud)

    Confluence (Datacenter and Cloud)

  • Experience in migration of Atlassian products, including to Atlassian Cloud.

  • Good written and oral communication skills in English.

    • Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world's leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages. 

    As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence's passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.

    EQUAL OPPORTUNITY EMPLOYER

    Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.

    All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:

    - Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.
    - Following security procedures to report any suspicious activity.
    - Having respect for corporate security procedures to allow those procedures to be effective.
    - Adhering to company's compliance and regulations.
    - Encouraging to follow a zero tolerance for workplace violence.

    - Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data).

    - Demonstrative knowledge of information security through internal training programs.

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