Rbc Advisor - Milton, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Milton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
RBC Advisor

Job Description

What is the opportunity?
As an RBC Advisor you will add value to clients when it matters most. Using your client
- service mindset and natural problem solving skills you will help clients learn how to use RBC's best in class digital platforms for their everyday banking needs. You will also help individuals and families achieve their goals by opening accounts, offering simple credit solutions and a group of authorized non registered term investments. And with each memorable client experience you deliver, you will develop new skills to uncover client needs and refer One RBC partners to your clients.

In your newly renovated branch, client interactions will primarily take place on the floor or in informal conversation areas.

You may also be directed to make proactive and anchoring calls to book appointments for retention or advice based conversations.

There will also be instances where you will complete traditional transactions such as drafts or wires and other services using Service Platform.

In addition to the expertise you have acquired in your current role, we will provide you with the additional training you need to be successful.

What will you do?

An RBC Advisor is a highly engaging, client experience focused individual, with advanced discovery and problem resolution skills, who assists clients with simple solutions and navigates home of best fit for more complex needs
Hospitality focused & face of RBC for clients, delivering an exceptional firstpointofcontact client experience within RBC Locations
Effectively uses Discovery Experiences to deliver more holistic advice
With a deep knowledge of selfserve digital capabilities, is an expert at digitally enabling clients
Fulfils on Everyday Banking Needs, simple credit, simple savings and investments at first point of contact

Primary Responsibilities:

Deliver an Exceptional Client Experience
Delivers an exceptional client experience (NPS) that ensures client needs are met
Educates & enables our clients leading with advice first and enabling through digital where possible and encouraging our clients to interact with us in their channel of choice

Acquire and Deepen Client Relationships- Delivers business growth including new client acquisition as well as growing and deepening existing client relationships

Provides everyday banking, Investments (I.e. authorized GICs) and credit advice
Maximizes client interactions through In the Moment Advice, fulfilling on simple needs and referring to HOBF (Home of Best Fit) for more complex needs

Winning as One RBC- Demonstrates One RBC Partnering, engaging in deep discovery to understand client needs, fulfilling simple advice solutions and service, and referring more complex needs to One RBC Partners

Contributes to a culture of collective team success and winning as a team
Demonstrates flexibility in the RA role, helping in all branch zones as required as well as peermentoring and sharing best practices

External Orientation- Demonstrates flexibility inside our RBC Locations to enable client contact and market coverage where required

Job Summary

Address:

MILTON, Ontario, Canada

City:

CAN-ON-MILTON

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular - Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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