Field Service Representative - Laval (administrative region) - Vantive

Description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

Your Role

We are currently looking for a fully bilingual (English/French) Field Service Representative to join our team in Laval. The Field Service Technician is a key customer‑facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electromechanical medical devices. Field Technicians are hands‑on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, and traveling.

What You'll Do

• Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro‑mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols.
• Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills.
• Manage service territory by scheduling service calls, preventive maintenance, and traveling efficiently to meet customer commitments.
• Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly.
• Plan and order necessary parts for service and maintenance, maintaining proper inventory control.
• Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.
• Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction. Visiting customer sites and patients' homes in the province of Quebec and in Eastern Ontario. Service trips may be required in the Maritimes.
• Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.
• Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices.
• Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges.
• Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed.
• Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies.
• Manage travel to clinical and stakeholder sites for technical support, training, and meetings.
• Demonstrate interpersonal skills that embrace Vantive's cultural values of Care, Own it, Trust, and Innovate.
• Perform other duties as assigned.

What You'll Have

• Technician Diploma (DEC) or Technologist, Engineering or BSc. Associate's degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field or Associate's degree or higher in non‑related field with 2+ years of electro‑mechanical troubleshooting experience or Biomedical Engineering Technology (BMET) certification with 2+ years of electro‑mechanical troubleshooting experience.
• Previous field service experience is strongly preferred.
• Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards.
• Demonstrated ability to work independently to effectively manage assigned territory.
• Strong interpersonal skills with the ability to maintain a high level of professional and courteous conduct with peers, internal, and external customers.
• Excellent verbal and written communication skills required.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).
• Able to work in healthcare environments while adhering to PPE protocols (e.g., gowning, mask), and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids.
• Ability to travel 50–75%, including overnight stays; willingness to drive long distances or fly as required.
• Valid driver's license required.
• Demonstrates alignment with Vantive's cultural values: Care, Own it, Trust, and Innovate.

Compensation

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 to $80,000 annually. The estimated range reflects an anticipated salary range for the position and may be adjusted based on market data and other factors. The position may also be eligible for discretionary bonuses.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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