Full-time Patient Experience Coordinator/medical - Markham, Canada - Athlete's Care Sports Medicine Centres

Athlete's Care Sports Medicine Centres

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Full-time Customer Service Representative/Medical Receptionist

Must have a passion for patient care with minimum 1 year customer service experience

Athlete's Care is a multi-disciplinary sports medicine company with 20 locations in the Greater Toronto Area. We are currently hiring a full-time Patient Experience Coordinator at our
Markham location.

We provide a competitive salary, group benefits, opportunities for educational advancement as well as opportunities for growth. English literacy and computer proficiency are essential.

Hours:
Monday to Friday 8:00am - 4:30pm

Administrative Duties include:

Performing daily, weekly, and biweekly duties including, but are not limited to:_
Greeting patients and visitors, in person and on the phone, to answer various inquiries
Scheduling patient appointments and ensuring practitioners stay on schedule by notifying of patients arrival
Direct billing patient's private insurance at time of their appointment and/or collecting payment once appointment is completed
Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
Handling physicians and therapists various inquires throughout their scheduled clinics
Responding to online appointment requests in a timely manner
Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
Accountable for incoming and outgoing referrals and callbacks on a daily basis
Ensure adequate physician and therapist supplies are available for efficient operation of the clinic by completing inventory checklist daily
Completing photocopy of medical notes requests for various MD offices, law firms and insurance companies
Main point of contact for external partners (WSIB, Motor Vehicle Accidents insurance companies, and Military Blue Cross) to ensure appropriate documentation, paperwork, billing and payments are received
Daily cleaning and tidying of the clinic treatment areas, staff areas, and washrooms
Comply to Employee Handbook