In-house IT Support Technician - Toronto, Canada - Triumph Group of Companies

Triumph Group of Companies

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The In-house IT Support Technician is to ensure the stable operation company computer systems and network connections/ I.T. infrastructure. This includes but is not limited to installing, configuring, maintaining, supporting, and optimizing all network software and communication links.

This role will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required.

Responsibilities:

Support multiple office networks ranging in size from 1575 computers.
Support multihardware vendor on Windows platforms.
Support Microsoft platforms including support of Active Directory, Group Policy, and O36
Support Firewall/VPN with specific attention to Watchguard products.
Coordinate with users, network providers, vendors and other support staff to implement new network deployments while maintaining the existing network environment.
Coordinates with consultants and vendors for network hardware, software, etc.
Project Management and Documentation.
Demonstrate excellent interpersonal communication skills and should be detailoriented.
Development, delivery and maintenance of assigned projects.
Support of assigned product assessments including participation in discovery meetings, proposal review and product demonstrations.
Review of internal IT Roadmap, fit gap and needs analysis to recommend the appropriate software and solution.
Project progress reporting with project management teams and staff on the implementation of I.T. related solutions. Coordination of responsibilities during the implementation process.
Defining and/or delivery of customization of the software solution based upon information gathered during the needs analysis.
Evaluation of current business processes to identify and implement the areas for controls and procedures.
Demonstrate and train employees on the use of the software functionality, periodic procedures, and management reporting.
System documentation maintenance and review
Communication with employees and managers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Escalate service requests that require engineer level support.
Other tasks as they may be assigned