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Port Coquitlam

    Technician Field Survey - Port Coquitlam, BC, Canada - Real Time Networks Inc.

    Real Time Networks Inc.
    Real Time Networks Inc. Port Coquitlam, BC, Canada

    3 weeks ago

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    Description
    Real Time Networks Inc is a rapidly growing Vancouver-based company that has achieved outstanding success in the marketplace. We specialize in developing cutting-edge solutions that provide security, safety, and real-time tracking for keys and assets.

    Our industry-leading products, including KeyTracer key control systems and AssetTracer electronic smart lockers have solidified our position as market leaders.

    Reporting to the VP of Customer Delivery , this role will be responsible for installing and configuring all electronic key systems, Smart Locker systems and RFID Door Exit systems and providing training on the system and software to end users.

    Performing system configuration, testing, and commissioning of RTN products, as well as providing basic training to end users and administrative staff.

    Troubleshooting and resolving on-site deficiencies, including hardware repair/replacement as required Reconfiguring existing systems and/or perform system upgrades as required.

    Planning and scheduling all steps for remotely installing customer equipment.
    Leading 3rd Party Field Installation Service partners through remote customer installations.
    Executing service calls for installation issues within warranty guidelines.
    Provide first and second level technical support for Customers and the Customer Services team.
    Proactively develop relationships with customers during installation or support calls.
    Collaborate with Operations, Customer Services and Product Development team to meet service and customer goals and project timelines.
    Experience in low-voltage electronics and troubleshooting is an asset.
    Demonstrate solid judgement, critical thinking and problem-solving skills.
    Detail-oriented with a focus on planning and delivery processes.
    Proficient in professional English communication (phone, email, video) and the ability to build customer relationships.
    Maintains a high standard of quality focus and driven by a commitment to customer service.
    Project management or planning experience an asset.
    Prior training in WSIB, WHIMS and other safety programs would be an asset.
    Previous experience with RFID products and technology is an asset.
    Post-Secondary education, preferably in disciplines such as computer science, electronics, or telecommunications would be an asset
    ~Strong command of English both orally and written
    ~ passport and valid driver's license and a clean drivers abstract is required.
    Ability to work on call and out of town when necessary, including travel across North America for installations

    ASAP
    A compre hensive benefits program including extended medical and group insurance

    In the subject line of your email, please indicate Implementation Technician and "RTN Way" in the body of the email to demonstrate your attention to detail and ensure that your application is processed correctly.

    Real Time Networks thanks all applicants for their interest and advises that only those selected for interview will be contacted.

    No phone calls please.

    We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.

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