Manager, Infrastructure Services - Toronto, Canada - Gore Mutual Insurance

Gore Mutual Insurance

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are on a new path called NEXT HORIZON
The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology.

In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer.

Next Horizon is our 10-year vision and strategy that sets a new path for our company.

_ Come and make your mark on our Next Horizon_

Manager, Infrastructure Services

This role reports directly to the Director - IT Cloud & Infrastructure and work alongside technology leaders across Gore IT.

Manage a team of full-time and/or contract Infrastructure Leads, Analysts, Site Reliability Engineers etc. to ensure smooth day-to-day operations.

Take charge on all infrastructure-related projects, including implementation and action planning, configuration, and deployment, taking into account business and technical requirements, sizing, existing infrastructure, data protection, security requirements, governance and recovery objectives.

Manage team performance & metrics, KPI, KRI, Objectives and key results

What will you do?

On-premise
and Cloud Infrastructure

Responsible for operations of all corporateowned cloud subscriptions and physical datacenter locations, server rooms, and IT equipment spaces
Responsible for managing day to day infrastructure operations to improve costs, performance and user experience.
Provide leadership in planning and managing infrastructure operations and production support
Manage and maintain hypervisor hosting environments, Windows and Linux Servers, and datacenter equipment (UPS, PDUs, Racks etc.), Active Directory, as well as Enterprise Storage Area Networks
Overseeing management of MS 365 tenant services including Exchange, Teams, Telephony, eFax, and SharePoint etc.
Ensure system performance and SLA's are met, identify failing trends to avoid major incidents
Manage strategic relationships with key IT product and service stakeholders
Provide in depth technical expertise for both tactical and operational initiatives.
Translate IT trends in the industry and work with infrastructure and solution architects to define future enterprise infrastructure needs and projects
Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
Work with Enterprise intake to govern and support all approved initiatives and solutions.
Work closely with project team members for time allocation and prioritization
Analyze and predict trends and develop long term plans designed to maintain cost effectiveness
Ensure infrastructure team is mitigating, monitoring and managing infrastructure related risks

Infrastructure Currency and Patching

Maintain infrastructure currency to ensure company has enough time and resources to refresh technologies
Ensure infrastructure is always uptodate with OS Updates and Security patching
Mitigate security issues by adhering to security standards and also be able to direct and execute zeroday security remediation
Provide Key Risk Indicators to leadership and trends when metrics are not met
Responsible for maintaining and updating CMDB according to asset lifecycle

Disaster Recovery/Resiliency and BCP

Participate in enterprise Business Continuity Planning, translate requirements to infrastructure DR, backup, and resiliency strategies.
Manage team members who work with DR, Backup, BCP process and ensure policies and procedures are always uptodate
Able to adhere to regulatory requirements when it comes to recovery of assets and data
Work with designated team members and other IT teams to conduct annual Disaster Recovery exercises, assess gaps and remediate issues

Team Management and administration

Manage Infrastructure Team IT resource requirements to ensure appropriate balance between tactical and strategic demands
Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
Track, enable, and encourage professional development within the team
Participate in IT strategy planning activities.
Participate in annual budgeting process and review operating budgets on a monthly basis.
Manage vendor contracts pertaining to infrastructure

What will you need to succeed?

10+ years of experience in managing technical teams, Data Center and Cloud migration.
10+ years of indepth Infrastructure knowledge around Servers, Storage, and Microsoft Office 365 technologies
5+ years of indepth knowledge and experience dealing with infrastructure currency and patch management.
5+ years of indepth knowledge and experience for managing disaster recovery and BCP.
Excellent communications skills and be able to explain complex technical concepts to diverse audiences

Hybrid

Location :
Cambridge & Toronto