Reservations Sales Agent - Toronto, Canada - Cambridge Suites Toronto

Description

Welcome to Cambridge Suites Toronto, An All-Suite Hotel In Downtown Toronto.


TITLE
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RESERVATIONS SALES AGENT

Cambridge Suites Toronto is looking for a Reservations Sales Agent who will be the first point of contact for our guests.

You must be friendly and efficient, and we'll train you to become a hotel ambassador.


REPORTS TO:
Director of Reservations and Revenue


JOB REQUIREMENTS:

• Must be able type 60 WPM (minimum); fast computer data entry skills.
• All necessary tools/hardware will be provided for each agent to perform their work duties
• Must be able to multitask with exceptional attention to detail.
• Previous experience in customer relations would be ideal, preferably in hotel reservations or front desk environment.
• Must have excellent command of the English language.
• Applicants must be flexible with work schedule. Position entails various shifts, which include weekends, holidays, evenings.

DUTIES:

• Ensure inbound calls are answered in a professional and courteous manner and established procedures are consistently adhered to.
• Ensure all reservations have accurately interfaced into the system.
• Answer all inquiries pertaining to the hotel such as room types, rate, services, as well as surrounding areas.
• Complete all duties as assigned by supervisors and managers.

APPLICABLE SKILLS:

• Excellent customer relations and typing skills, with professionalism on the telephone and on communication platforms.
• Must be detail oriented and have excellent organization and timemanagement skills.
• Adaptable to change and able to handle multiple priorities under pressure.
• Familiarity with various property managements systems (PMS) (i.e. Agilysis Visual One) would be an asset.
• Eager and focused to exceed guest expectations.

We thank you for your interest. However, only those selected for an interview will be contacted.

Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required. You must be legally entitled to work in Canada.


Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Onsite gym
• Onsite parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hotel: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
In person