Service Advisor - Ayr, Canada - The Metro Truck Group

The Metro Truck Group

Verified Company

Ayr, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

FULL-TIME SERVICE ADVISOR POSITIONS - METRO TRUCK GROUP, AYR LOCATION.
The Metro Truck Group of Companies is a full range service centre for all heavy truck and trailer needs. Our service departments provide 360° Full Circle Care on all makes and models to maximize our customers up-time. As our trusted brand continues to evolve, we are looking for a Service Advisor to join our Ayr location.

The Service Advisor is a central role within the company as they are our primary contact for our service customers, and contribute to the operational effectiveness of the service department.

Always ensuring we maintain a high level of customer service while enhancing the sale of labor, parts and providing recommendations.

We pride ourselves on being a leader in the Heavy Truck industry and are looking for a motivated, team-focused & organized individual who prides him/herself on a job well done to join our team

What We Have to Offer:

Competitive wage based on skill/experience (_to be discussed at the time of the interview_
)_
A fast paced and energetic work environment
Clean, well maintained modern facility
Boot Allowance
Team oriented company culture
Inhouse training and development

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Company provided benefits package_
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Company provided Employee Assistance Program_
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Company matching RRSP/DPSP_

Main Duties Include (but are not limited to):

Greeting and scheduling customer appointments while maintaining top level customer service
Give the customer an approximate time when the vehicle will be coming into the shop
Following up with progress of each repair & contact customers by phone regarding any changes to the estimate or the time quoted
Enter repair order information into schedule including promise time.
Handle all telephone inquiries & return messages promptly and courteously
Keep active communication within the Service Department
Accurately prepare customer write up sheet
Communicating technical information to the customer in a simple manner
Responsible for ordering parts and other service department needs
Evaluate the costs and time required to perform the repairs, document, calculate, submit estimates to customers, and acquire customer approval
Verify vehicle maintenance records, and required maintenance schedule and warranty coverage
Determine if repairs are warranty or customer pay; issue invoices
Work alongside coworkers and management in a cooperative manner
Walk the yard/shop as required to ensure accuracy on repair orders and customer followups
Closing service work orders in a timely manner
Perform work with safety as a priority and abiding by all safety policies and standards set out by the Metro Truck Group of Companies
Adhere to all company policies and procedures as set out by the Metro Truck Group of companies
General housekeeping duties

- _All other responsibilities as assigned_

Qualifications:

13 years previous Service Writer experience
Previous Heavy Truck dealership experience considered strong asset
Strong customer service mindset, and overall good attitude
Must be able to work well in a team environment and/or independently
Ability to meet tight deadlines and effectively manage time
Excellent work ethic with a willingness to learn
Valid G class driver's license with reliable transportation to and from work
While performing the duties of this Job, service team members are regularly required to stand; walk; bend; lift; climb in and out of commercial trucks

COVID-19 Precautions:

Regular sanitizing, disinfecting, and cleaning procedures in place
Readily accessible company Health & Safety documents, procedures and up to date information

HOW TO APPLY:

Those who are selected for an interview will be contacted directly

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no phone calls please_ **
Location:

1021 Industrial Rd., Ayr ON

Website:

The Metro Truck Group is an equal opportunity employer and is committed to fostering an inclusive and accessible environment providing accommodation in accordance with all relevant legislation. We are dedicated to building a workforce that reflects diversity and provides accommodation during all parts of the hiring process. Should you require accommodation, please contact our office and we will work with you to meet your needs._

Benefits: