Senior Manager, Retail - Golden Horseshoe - Roots

    Roots
    Roots Golden Horseshoe

    4 days ago

    Description

    Senior Manager, Retail & eCommerce Insights


    Join to apply for the Senior Manager, Retail & eCommerce Insights role at Roots.

    Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand's legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we'd love to have you on our journey

    Nature & Scope – Your Role at Roots


    The Senior Manager, Retail & eCommerce Insights will play a pivotal role in shaping Roots' eCommerce and Retail growth. Blending strategic thinking with hands‑on analytics, this role drives forecasting, commercial insights, and customer understanding to inform key decisions across merchandising, marketing, and channel operations. It's more than a reporting role – it's about connecting data to strategy, influencing leadership conversations, and uncovering opportunities to accelerate performance. You'll be in a highly visible position, with direct impact on DTC growth and commercial strategy, and regular exposure to senior leadership. In this role, you'll also have the opportunity to shape the future of analytics at Roots, building scalable solutions, enabling actionable insights, and championing a culture of data‑driven decision‑making.

    Key Responsibilities – How You'll Make an Impact


    Forecasting & Performance Management

    • Own end‑to‑end sales forecasting across eCommerce and Retail, delivering accurate, timely insights that guide leadership decisions.
    • Define and track key KPIs to measure commercial health, ensuring alignment with financial and growth targets.

    Commercial & Customer Insights

    • Deliver actionable insights that explain performance, customer behavior, and channel dynamics.
    • Identify risks, opportunities, and levers for growth, shaping weekly trading conversations.

    Marketing & Campaign Effectiveness

    • Partner with marketing teams to evaluate campaign performance and channel mix.
    • Connect marketing investments to incremental sales, guiding spend allocation and optimisation.

    Strategic Decision Support

    • Translate analytics into evidence‑based recommendations that inform merchandising, marketing, operations, and customer experience strategies.
    • Champion a test‑and‑learn culture, challenging assumptions and driving continuous improvement.

    Analytics Solutions & Enablement

    • Build scalable dashboards, reporting tools, and models that empower leaders to actionable insights.
    • Streamline reporting processes to free up capacity for deeper strategic analysis.

    Cross‑Functional Leadership

    • Serve as a trusted advisor across the DTC business, influencing senior stakeholders with clear, compelling storytelling.
    • Mentor colleagues and elevate the organisation's analytics capability, embedding data‑informed decision‑making across teams.

    Qualifications & Experience – The Skills You Bring

    • 7+ years in analytics, forecasting, or business insights within retail, eCommerce, or consumer‑focused industries.
    • Strong commercial acumen with a proven ability to connect insights to financial and business outcomes.
    • Demonstrated success in building and maintaining forecasts and KPI frameworks.
    • Experience analysing marketing performance (digital, paid media, affiliate, etc.) and linking results to sales outcomes.
    • Proficiency in SQL, GA4, and BI platforms (Power BI or similar), with advanced Excel skills; ability to adapt quickly to new technologies.
    • A track record of influencing senior leaders and collaborating across cross‑functional teams.
    • Strategic leadership with the ability to connect the dots between data and business decisions.
    • Curiosity and problem‑solving skills, bringing rigor, creativity, and commercial focus to every challenge.
    • Collaborative partnership skills, thriving in cross‑functional environments and earning trust across teams.
    • Storytelling ability to bring numbers to life, simplify complexity, and inspire action.

    At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

    Seniority level


    Mid‑Senior level

    Employment type


    Full‑time

    Job function


    Sales and Business Development

    Industries


    Retail Apparel and Fashion

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