Technical Support Analyst/Laptop Support - Moncton
2 days ago
Job summary
This job posting is for an existing active vacancy and We are looking to hire Technical Infrastructure Engineer in Moncton New Brunswick Onsite immediately who has experience in laptop supporting . This position is 100 work from office End to end onboarding process Laptop preparation packing and shipping the assets and preparing the bulk asset upon requirement Sound knowledge of MAC and Windows operating systems Provisioning and decommissioning Mac devices MacBooks iMacs for user onboarding and offboarding Diagnosing and resolving hardware macOS software application issues in person or remotely Managing device fleets using tools like Jamf Pro Kandji Microsoft Intune to enforce security policies deploy software Assisting with Apple specific services Apple ID iCloud FileVault Time Machine good knowledge of macOS e.g. Sequoia Sonoma Apple hardware diagnostics Active directory voice infrastructure including cloud application Genesys Cisco jabber Avaya Candidate must be familiar ticketing systems Service now BMC etc Candidate must aware basic SLA OLA Experience laptop Compliance MS patches security software The person will troubleshoot problem areas premises telephone via email timely accurate fashion provide end user assistance required Perform onsite analysis diagnosis resolution complex laptop problems end users recommend implement corrective solutions including offsite repair remote users needed Install configure test maintain monitor troubleshoot end user workstations related hardware software deliver required laptops service levels Where required administer resolve issues associated end user workstation networking products Answer perform moves adds changes requests submitted line managers Assist preparing maintaining upholding procedures logging reporting statistically monitoring desktop operations Develop maintain inventory IT devices Systems Monitors etc Accurately document instances desktop equipment component failure repair installation removal If necessary liaise third party support PC equipment vendors Excellent technical knowledge PC internal components Hands on hardware troubleshooting experience Equipment support Windows PCs Ability operate tools components peripheral accessories Able read understand technical manuals procedural documentation OEM guides Personal Attributes Ability conduct research laptop issues products as required Good written oral communication skills Analytical problem solving abilities keen attention detail Seniority level Mid Senior level Employment type Contract Job function Information Technology Industries IT Services ConsultingJob description
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