- Sales
- Financial and Medical Customer Care
- Sales
- Collections
- And more
- Help customers with their questions and complaints
- Give customers information about products and services
- Ensure customer satisfaction and provide professional customer support
- Negotiate payment terms and arrangements, take loan application on call etc. where applicable
- Update customer files with appropriate information and ensure the information being placed in customer files follow regulatory, client-specific, and corporate guidelines
- Other duties as assigned
- Canadian owned company
- We have offices across the Globe – including North America, Philippines,Costa Rica,United Kingdom, Trinidad & Tobago, India
- Over 60 years of experience in the BPO industry
- We like to have funWe strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
- Hourly wages starting at $16.55/ hourwith bonus/commission potential based on performance
- All equipment will be provided by us
- Health & Dental Benefits available after an initial waiting period
- Refurbished historical building across from Budweiser Gardens and close to the Covent Garden Market
- Enjoy the onsite gym
- Play in the arcade or check out the downtown views from our rooftop patio
- Public transit stops steps from our door
- Desks that adjust to standing
- Previous experience in customer service is required
- Strong Communication skills – verbal and written
- Can solve problems and walk through issues with customers - need to be able to probe with questions to find the right solution
- Ability to troubleshoot and help customers
- Candidates who know how to follow through on their promises to customers
- Need people who are self-starters and have a strong desire for customer service
Customer Service Representative - London, Canada - Bill Gosling Outsourcing
Description
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started
Are you looking for a rewarding career? If so, take a leap now towards this fantasticopportunity to join a global business with amazing people
We are seeking motivated and results-oriented individuals to join our team as Collections/Customer Service Agents . In this role, you will be responsible to interact with customers/customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features.
We have multiple lines of business including:
Responsibilities:
This is a hybrid position and requires you to work onsite from our London office. 100% work-from-home is not available for this position.
Why Bill Gosling Outsourcing?
Making Lives Better, One Connection at a Time – that's what Bill Gosling Outsourcing is all about
What We Offer:
Requirements
Office Location
London
345 Ridout St N
London, ON N6A 2N8