- Serve as third level support for enterprise applications.
- Research and resolve complex problems with IT teams and vendors.
- Responsible for maintenance of applications including upgrades, patches, hotfixes, etc.
- Monitor application performance to ensure uptime and performance.
- Work alongside the support teams to ensure smooth transition of new applications, accompanying maintenance tasks and support functions.
- Coordinate communications with technical support staff and operations management for upgrades, outages, and enhancements.
- Perform system, integration, and functional verification tests for software; coordinate user acceptance testing; review test results with user and obtain user approval.
- Provide change control documentation and obtain approvals with the change approval board.
- Recommend solutions or alternatives to the project team to meet end-user needs or to help users perform their job more efficiently.
- Assess user, application, and business operational impact of project related work.
- Evenings, weekends, or non-regular hours will be required.
- Collaborate with teams to meet project timelines and needs.
- 7 years' experience required working with enterprise applications and servers.
- Working knowledge of SaaS, Cloud, server infrastructure and application technologies.
- 5 years' experience required working with the Microsoft Suite.
- Working knowledge of DNS, TCP/IP, Storage, Drive mappings, Shares, Ports, SQL, Websites, SSL Certificates, Registry and Operating systems.
- 5 years' experience working with end users and providing production support.
- Strong organizational skills, detail oriented with the ability to handle multiple projects and priorities concurrently.
- Excellent interpersonal skills required.
- Experience administering and maintaining a Broker Management Systems i.e.; Epic, TAM, Sagitta or AMS360.
- Previous experience in the Insurance industry.
- PowerShell scripting, knowledge of programming language (.Net, Java Script, C++, Python)
Application Engineer - Oakville, Canada - Hub International
Description
ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
Summary of Position:
Provide level 3 advanced support for applications and systems enterprise wide. Coordinate support with vendors and business units to maximize system uptime and performance. Perform both on-prem and cloud-based application-level upgrades. Collaborate with internal and external IT operations teams to ensure smooth and reliable operations of software and systems for fulfilling business objectives and processes.
Major Functions:
Support Functions
Project Functions
Basic Qualifications:
Preferred Additional Qualifications:
Although hybrid to a local HUB office is desirable, this position is open to remote candidates.
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.
Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $80,000 to $90,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Department Information Technology
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
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E-Verify Program
Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.