Customer Service Representative - Toronto, Canada - Alliance Group & Staffing

Alliance Group & Staffing

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a
Customer Service Representative for a client located in
Toronto. They are a leading distributor of frames, sunglasses, lenses, and lab services.

Responsibilities:

Answering incoming phone calls on the services line, providing a high degree of professional assistance
General order entry, which includes stock frames &, lens orders, complete glasses, etc.
Advise customers on products and suggest an alternative or corresponding product if an item is out of stock
Contact customers to inform them of any changes to their order or if there are further delay and to offer a solution
Maintain a low error rate and highquality assurance rate
Ensure key performance indicators and other metrics are at an acceptable level
Ensure workload is current and utility is within range
Other duties as required

Requirements:

High aptitude to listen to and retain important information
Comfortable with computers and using multiple platforms
Impeccable attention to detail with a process driven mindset
Professional customer service skills: solutions mindset, educates and explains, collaborative solution finder, passion for the customer and the customer experience
Ability to learn quickly and adapt to high pressure environment
Writes, speaks, and presents information effectively
Bilingual will be an asset.
Professional and positive interactions with others and can establish rapport quickly