Bilingual Donor Care Representative - Toronto, Canada - Canadian Cancer Society

Canadian Cancer Society

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?
The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research.

We provide a compassionate support system for all those affected by cancer, from coast to coast and for all types of cancer.

As the voice for Canadians who care about cancer, we work with governments to establish health policies to prevent cancer and better support those living with the disease.

No other organization does all that we do to improve lives today and to change the future of cancer forever.

COME AS YOU ARE
Visit today.

JOB OVERVIEW
Are you looking for a job that not only provides a meaningful opportunity to help make a difference in the lives of Canadians with cancer and their families, but also opens the doors to an organization where you can grow? Look no further, this is the job for you

Some benefits of joining our team are as follows;

Convenient fulltime schedule with start times between for outbound); option for shifts Monday to Friday between the hours of 8am to 9pm EST;
Liveable wage of $21.50 per hour to start;

- ** Remote work setting
- flexibility to work where you want (anywhere in Canada**);

Extended Health and Dental plan offered 3 months after employment commences;
Health Care Spending Account to flex on your wellness needs;
Gift days to supplement your planned time off;
Paid sick time and generous vacation days;
Career advancement opportunities within the team and organization

Take a look at the description below to see if this right opportunity for you

Core Functional Duties:

Support outbound inquiries related to processing donations, encouraging participation in CCS campaigns and answering general account maintenance inquiries
Maximize event fundraising by supporting special event participants with the setup of their online profiles and the use of online fundraising tools
Meet or exceed monthly key performance targets including service level, revenue and call quality
Accurately process donations and updates donor contact/donation information utilizing internal CRM systems
Demonstrate passion for Canadian Cancer's Society's mission
Actively contribute to our culture of justice, equity, diversity, and inclusion by encouraging dialogue that respectfully considers a wide variety of ideas, opinions, and suggestions.
Other duties as assigned

Health and Safety Responsibilities

Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations
Reviews and complies with the Health and Safety Policy

QUALIFICATIONS:

Ability to speak in French and English is required
Completion of related postsecondary education, or equivalent combination of education and experience
Highly developed customer service, communication and problemsolving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.
Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through firstcall resolution
Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts
Experience working in MS Office, SalesForce, Luminate Online, Deloitte, Artez or other online fundraising software an asset
Ability to work in a fastpaced, multitasking team environment
Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed

WORKING CONDITIONS:

Works closely & interacts with other Donor Services team members, however most work is completed independently
Works under tight deadlines
Works with confidential issues and data
Involves significant computer & telephone use, often at the same time
Requires a high degree of concentration to ensure accuracy of data entry

WHAT YOU CAN EXPECT FROM US:

CARING COURAGE INTEGRITY PROGRESSIVE.

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

HOW TO APPLY:

Please note that in keeping with the mandate of CCS to model and promote healthy_ lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._

Connect with us online

LinkedIn |
Facebook |
Twitter |
YouTube

#IND
**#LI-FM1