Customer Service Representative - Brampton, Canada - Instacan Services

Instacan Services
Instacan Services
Verified Company
Brampton, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

This is a dynamic role that requires excellent communication skills and the ability to handle customer inquiries and resolve issues in a timely manner.


Duties:


  • Provide accurate information about products, services, and promotions
  • Assist customers with booking appointments
  • Analyze customer feedback and provide suggestions for improving customer satisfaction
  • Make outbound calls to follow up on customer inquiries or resolve any outstanding issues
  • Maintain customer records and update information as needed
  • Collaborate with other departments to ensure seamless customer experience

Requirements:


  • Previous experience in customer service or a related field is preferred
  • Excellent verbal and written communication skills in English
  • Strong phone etiquette and active listening skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Ability to work in a fastpaced environment and handle multiple tasks simultaneously
  • Strong problemsolving skills and attention to detail

Salary:
$16.55-$18.00 per hour


Education:


  • Bachelor's Degree (preferred)

Experience:


  • Call center: 1 year (required)
  • Customer service: 1 year (required)

Work Location:
In person
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